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Businiess name:
Usa Baby
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Review by:
Guest
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Review content:
I would like to start by saying the only reason I gave them one star is because I had to. The whole experience has been a mess! We purchased our furniture on Jan. 2nd because they told us it was the last day of their sale...come to find out they have the same sale just about every week. We picked up the furniture and when we unpackaged it at home found that it was moldy and damaged. They would not compensate us for the inconvenience because they said it was a manufacturer problem and they do not inspect picked up furniture. They said they would replace it all and deliver it to my house. Since it was being delivered they said it would be thoroughly inspected. When it arrived one piece was coming apart (so much for a thorough inspection). That was March 17th. They said they would replace this piece ASAP. When I call to find out when it is coming they give me the run around and no one seems to know. They told my husband it would be in the store by April 4th. It is now April 14th and I still havent gotten it. I do not recommend this store to anyone who wants to have clean, undamaged furniture by the time their baby is born. The customer service is terrible and the delivery service is not reliable. I will never buy anything from USA Baby again! It's not worth the hassle!
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