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Businiess name:
Massage Envy
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Review by:
citysearch c.
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Review content:
I went for a couples massage. I have had 2 previous massages at other places. To begin, the location is difficult to get to. After calling the salon 4 times for help with directions and being put on hold each time with no response, I finally reached someone to help me get to the salon. This caused the appointment to start late, leaving time for about a 30 minute massage, versus the hour I had scheduled. Seeing that the massage itself was not relaxing at all, I didn't mind only getting a half hour service. I didn't mind until they proceeded to charge me for the full hour, claiming that the masseurs were ready on time. So, it's my fault that you didn't have your phones manned with someone who could help your client who was in the vicinity on time? They were completely unhelpful and rude, including the manager who conceded to only give me a 15% discount on the full hour price. Aside from the management, the masseurs didn't ask us a single question when we arrived. They didn't have any medical forms for us to fill out or even ask if there were areas we would like them to concentrate on. At one point my masseur even used an electric machine. I could used an electric massage machine at my home for free! I felt as though the masseur just wanted to get the whole thing over with and didn't care about me or my experience at alI. I even love it when my friends give me a back rub but I actually was eager for the entire experience to end. I will never go back there.
Pros: a pretty space
Cons: rude staff, poor service, overpriced, no towels for after massage
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