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Businiess name:
Houston Garden Center
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Review by:
Guest
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Review content:
I purchased a christmas tree from their Katy location. A few weeks later I found ticks all over the dining room where the tree was. I saw the ticks crawling off of the tree and onto my carpet! I had to return the tree (a week before christmas) and was told to contact Matt Hooper. I tried to reach him > 15 times over 2 weeks and left him multiple messages. I never heard back from him, the receptionist hung up on my husband several times and said that she "didn't have time to deal with this". They have no customer service at all! I could never get a hold of the "only person that could help me" and no one would return my calls. Not only did we not receive a refund for the tick infested tree, we were treated rudely and were unable to speak with anyone who could assist us.
Be cautious if you choose to shop here and check your merchandise for critters. They have no customer service, will hang up on you, and not return your calls. I will never again shop at the Houston Garden Center.
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