My husband and I recently took our Dyson to Dale?s for repair and we were told it was going to cost around $300 or so to repair. They then sold us a Riccar Vacuum system for $700 less a $100 trade in because the Riccar was so much better than the Dyson. It was actually two because the carpet/ floor part only did carpets and floors. The second vacuum was a small portable vacuum with the tools that would be used for crevices, fan blades, and other vacuuming chores, it was carried around with a shoulder strap. I wasn?t real sure that this was what I wanted but my husband thought it was a great deal so we went home with the Riccar system. I immediately did not like it, the hose on the small vacuum was so stiff it knocked stuff off the tables and walls and constantly fell out and had to be reinserted. The tools were supposed to clip on the back but they kept falling off and I had to constantly search for them. The carpet/floor piece worked well but when I was thru with it I had to go back thru the house using the smaller one to complete the vacuuming chore. I went to Dale?s a few days after the purchase to complain about the ultra-stiff hose for the small vacuum and the other issues I had. It was explained to me how wrong I was and that the hose was supposed to be that stiff and my other concerns were summarily ignored. I left with bad feelings and totally unsatisfied but determined to give it another try because Mike said that ?Consumer Reports rates it the best?.\r
I finally had had enough of the double work of having to use two vacuums and the other issues I had so I cleaned the system and took it back to Dales to return it, understanding I was going to lose money on the deal but I could not continue using a system that did not work for me at all. Mike informed me immediately he could not give me my money back because I had had it too long, just over 90 days, but he never gave me any type of offer or options. All I heard from Mike and the lady that had sold us the system, was; how wrong I was, Consumer Reports rates the Riccar the best, other vacuums don?t clean as well, ?What you and other consumers don?t understand _ _ _ _ ?. Everything was negative and never once was I told anything positive nor what they proposed do to for me ? their customer.\r
We will never go to Dale?s again and plan on recommending the same to all persons that question us about their customer service and ability to help individuals with concerns or complaints. I did go purchase another Dyson, even before selling the other system that has only been used about 6 times. The Dyson is working well and I am now a completely dissatisfied customer of Dale?s Sales and Service.
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