Classic bait and switch fly by night operation.
I'm sure many of these reviews are truthful from genuinely hurt, frustrated or angry ex-customers and victims. As for people not paying their bills, it's not surprising. Hell, the only good review is obviously a big state supply complaining about all the customer service complaints they get! It's no wonder they aren't getting paid!
If I order a box of gloves, I expect gloves not flashlights. Is that not unreasonable? Is this not a simple and humble expectation?
The BBB has nearly 90 complaints on them ranging from misleading ads, not honoring warranties and guarantees, and product complaints! The BBB said it best:
""Business has failed to resolve underlying cause(s) of a pattern of complaints""
The BBB also has listed when you search for them ""Office Supplies - Sale by Deceptive Telemarketing"" right next to their name.
My own experience is simply this. I regret not reading the reviews and checking the bbb first. It was the first and will be the last time I ever make that mistake.
http://easttexas.bbb.org/find-business-reviews/name/big+state+industrial/
http://www.la.bbb.org/business-reviews/Tools-Retail-By-Telephone/Big-State-Industrial-Supply-Inc-in-Riverside-CA-92002647
And for their billing department... Do you kiss you children with those lips?! seriously, sailors aren't nearly as foul.
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