We have had an account for over 8 years and when I called to follow up on why invoices had been going to a wrong location and to update them, the receptionist answered with a bad tone, very aggressively, and simply stated she had to give me to someone else since our facility was past due. We were past due since they were sending the invoices to the wrong location and I was simply trying to clear it up so we could pay them promptly...but that was not even given any respect or kindness. I was transferred to another person who quickly said I was past due and when was I going to take care of the situation. I explained that the invoices had been going to the wrong delivery address and since we had been an owner for over 4 years why were they going there since the bill title went specifically to our owners, not the tenants of the location. She immediately got a tone and attitude, and proceeded to say it was our fault. So here I am trying to clear it up and they are upset with me???? I asked for the owner or manager and they said he was not available to take calls and his number would not be given out. He would call me badk if he had time. I guess its time to find a new company that respects and helps their customers first and foremost!
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