My husband called a cab so he could go to work. 426 came, but they took off. I called Yellow Cab back, the operator told me there was nothing they could do since the drivers are independent contractors. Since the operator didn't care and only offered to put in another ticket and have us wait another half an hour to hour, I asked for a supervisor. He said I could leave a voicemail, then he transferred me to a box that was full.
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I called back and told the operator about the problems this morning, explained my husband could be fired if he was late, and told them I wasn't happy with the uncaring attitude of the last operator. While I was on the phone, cab driver 256 called. The operator was nice enough to hold while I was on the other line.
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Driver 256 was absolutely rude. He told me he needed some info from me, and I took a deep breath and politely asked for his cab number. He told me don't I dare ask him questions, I answer his questions, do I understand. I got upset at him yelling at me and told him if I'm having a problem with cabs this morning I have every right to know which one he is, the first or second one. He continued to YELL at me on the phone, quickly told me a number and asked if I knew anything about it, and told me he was trying to figure out why that number was attached to my ticket. I wasn't sure what number he said, because he was being so rude, yelling and rattling off the number so fast. When I told him I wasn't sure about that number, he continued to yell at me. I asked again for him cab number, and he hung up on me.
I spoke to the operator about this, they transferred me to a dispatcher who transferred me to a voice mail that was not full. The dispatcher said they would send a cab immediately. That was over an hour ago. My husband is late for work, this is not good for him at all, and we still have no idea if he's going to actually get a cab this morning.
Pros: Still waiting for something positive from them
Cons: Late, rude, unreliable
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