I visited the spa before making reservations for my best friends birthday becauase of the reviews I'd read. This is a first class establishment. I toured the facility with no hesitation from the staff and made my reservations for four before I left. My friend who was celebrating her birthday was just as impressed as I was as soon as she walked in the door, as were her sister and friend with us. The parking lot across the way was close and convenient, the treatments we had were excellent, the staff treated us like we were VIP's, but that is the way everyone seemed to be treated. We stayed as long as we wanted, and were never rushed. The only negative is we had to be quiet in the jacuzzi, and try and keep any number of women quiet in a close enviornment. The frozen grapes, cucumber slices and warm towels for our eyes were served to us by staff members as if we were royality. If you want to treat yourself or someone you care a lot about, you have to visit BW in Pasadena. The spa is within walking distance from many restaurants, and we were able to leave the car in the lot, drop off our bags, and walk to lunch. My friend is still thanking me, and asking when are we going to do it again.
Pros: Staff is at your beck and call
Cons: We had to be quiet in the jacuzzi
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