We went in three times for service. Each time we picked up the car, a new bulb was out, including the license plate bulb. Each time the cost to replace was $200. Simple things like fixing the rubber door trim were never a courtesy, like at the Lexus dealer -- you got it - $200 bucks. Final straw, we went and specifically asked for the transmission to be checked. No problem according to them. Two weeks letter the transmission is shot -- bonus tip: google Volvo transmissions and you will find that Volvo has serious transmission problems with the XC 90. This, of course, is a money making opportunity for the dealer as opposed to an opportunity to make it right. Service team is rude -- can see it for days and no loaner will be available. AVOID VOLVO AT ALL COSTS -- AVOID SMYTHE TOO. Horrible. The worst service ever. You will pay too much and the car will come out worse than it went in.
Pros: they have a monopoly in SJ, so it's hard to find someone els
Cons: Service is HORRIBLE
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