Extremely horrible experience last evening!!! Made reservations online at 7pm, but was late by 15 minutes. Hostess told us to wait for another 20 mins as our table was given to someone else which is understandable. As 20 mins past, went back to ask if our seats were ready and hostess tells me I have to wait another 20 to 30 mins as we were half an hour late. Corrected her & said no as we're only 15 mins late & she then pulls out the online RSVP stating that our RSVP was at 630pm. I then showed her my printed RSVP that stated that it was 7pm, & she still continues to argue with me. I then spoke to the manager who apologized & said she would do her best to get us the next available seat. We waited another 20 mins and saw another two parties get seated, thus finally decided to leave at about 8pm. ***Hostess needs to be let go as he/she should never tell someone to wait a certain time & then when that time is up, tell customer to wait some more cuz the he/she is late by pulling out the rsvp to show the customer; and on top of that, still agruing with the customer after hostess is shown the corrected time. Manager should have made sure customer got seated after that experience but didn't!***
Cons: customer service
more