Extremely disappointed with Dr. Chanda-Kim's staff, due to their lack of knowledge and lack of empathy. Each time I go in, they seem to be more interested in chatting than helping a patient. Victoria is so rude, and very unempathatic. I can't believe she works in the medical industry, because she lacks any sort of emotion towards the patients.
I will start by saying that my husband and I had a physical with Dr. Chanda-Kim, and she was great. She listens thoroughly, and seems to really care. However, it took her over 1 month to get us our results back from our tests and physical. I thought she had forgotten us.
Besides Dr. Chanda-Kim being nice and knowledgable, that is the ONLY highlight to her office. Her staff is rude, insensitive, slow, and gives you the wrong directions.
For ex, I wanted a pregnancy bld test. I called at 9:00 a.m., and they said come on in. I get there, and they don't know what I am talking about. Then they say, "Oh, you belong on the second floor, bec that is where they are doing bld tests today." So I go downstairs to the 2nd floor, and then they are confused. They ask, "Who sent you? And what do you need?....Oh, you need to go to the first floor."
As I am signing in on the first floor, they tell me, "It could be a week or it could be 4 days." I said, "ok, I guess you will call me when you get the results?" Then they say, "No, you must set an appt, & come in again." I asked why they can't just call me and say "yes or no". How hard can a pregnancy bld test be?Pregnancy is not a death sentence, esp. when you are wanting it finally at the age of 36. I just need a phone call saying "yes or no". I told them that I would be out of state visiting in-laws for the week, so I just said, "Never mind....I will continue to urinate on a stick instead."
I am changing family doctors, bec my husband and I just feel that they are very incompetent. That is the last thing a person wants from a doctor and her staff.
Pros: parking is easy, and Dr. Chanda-Kim seems knowledgable
Cons: Her staff is just awful....very rude and slow. They continue to give me the wrong answers, and lead me on a wild goose chase when trying to get the appropriate medical care.
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