I have had (and am still in the middle of) a horrendous experience with The Bride's Shop. Wanting something a little different and unique from the plethora of boring and ugly wedding dresses found elsewhere in Utah, I landed in The Bride's Shop. I won't complain about their selection of gowns -- they are gorgeous. But buying one and actually getting your dress is another story. I tried on *the* dress and was promised a particular size. When they ordered it, it came in 8 sizes too big. Like others, I was never called (as promised) when the dress came in. I had to call and track them down, and it came in after the promised date. The dress had since been discontinued, so there was no hope of ordering it in the proper size. Because of their delays and failure to communicate, I didn't have time to order a dress from anywhere else, or have one made as I had originally planned on. I tried the dress on and while swimming in it, the owner assured me that I just had to trust them and they could make it work. Well, here I am SEVEN fittings later with no dress. My wedding is in two weeks and bridals, hair appointments, etc. have been canceled. I have had three ""pick up"" appointments and never left with a dress. First they canceled because the dress was not ready, then the dress didn't fit, and now the dress is uneven. They've even tried to tell me, ""oh, it looks alright."" but I'm sorry, when you're spending $1200 for a dress, it needs to be perfect. I would avoid this place altogether. Or buy a dress there (because they DO have cool dresses) and take it elsewhere to be altered. What a mess. Or better yet, just go to Penelope's and have it made. It won't even cost you as much in time OR money and will come out PERFECT and exactly how you imagined it would.
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