Firstly, I am not an ex-empolyee or a comptetitor, I am a former client of L'Etoile-and I emphasize former! I had been going for many years.A few months ago I needed a haircut, but the person I would normally see was away on vacation.The receptionist suggested the name of someone else, saying she was excellent. I asked a few questions about this new persons style and ability,and then agreed (MY BIG MISTAKE!).When it came time for my appointment, within about 2 minutes of her starting I knew it was trouble. I shouldnt have let her finish but I didnt know what to do. It was so horrible,so bad, completely uneven, shaggy and about 6 inches shorter than I requested!!! I was nearly in tears. She knew she did a horrible job and ran to the back to get another stylist to come out and 'clean up' my haircut - which of course entails cutting off more. It was a horrible experience and a horrible haircut! The two stylists appologized and said I did not owe any money for the haircut (big deal!). The next day I called the salon to speak with the owner and let him know about what a terrible service they provided - he had me come in to see it and said he would 'clean it up' himself. After making me wait for half an hour, he proceded to say to me that it wasnt that bad, and why was I complaining - ""at least you got a free haircut""! He raised his voice to me,saying so what I was unhappy and I was not going to get any 'compensation' for THINKING it was a bad haircut. Never mind that I was a grown lady crying in his salon, so unhappy by my beautiful long hair being chopped off (and chopped uneven), now the owner of the salon is yelling at me in front of other staff and clients, as if I did something wrong. It was the WORST salon experience ever. I will NEVER give 1 penny to that salon again. Not only did he not apologize nor say he would prevent it from happening to someone else again, he completely embarassed me in front of other people and accused me of being in the wrong!
Pros: Apparently the Nail salon, which I think is separate, has wonderful pedicures
Cons: BAD haircut, BAD customer service, RUDE owner
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