Active Learning Center is absolutely beautiful, and always looks clean and organized. I like her teacher and I love the extracuricular activities, like dance and gymnastics, that they offer for less than what I would be paying outside the daycare. \r
HOWEVER, the reason that I'm not recommending the center is because I feel that the center is trying to swindle me. Like many families now-a-days, my daughter has to divide her time living with me and visiting with her father, usually for one or two weeks at a time. This week I informed the daycare that she needed to leave soon for two weeks and I asked what arrangements I needed to make. I was then, for the first time, informed that I would have to pay FULL TUITION for the time that she was NOT ATTENDING. \r
Now make no mistake, I did not sign a contract and the tuition is paid on a weekly basis. Paying monthly will earn you a discount, but is optional. The paper I was given with fees says that ""No reduction in tuition will be given for illness or holidays."" This is not equivelant to a child not attending for weeks at a time. The justification for this is that I have to pay to hold her spot. I can agree with the necessity for that, but I cannot agree with paying full tuition for care that my child is not receiving! Both myself and my daughter's father spoke with the Vice President of operations. They insist I have to pay even though no such thing is said in the list of fees I was given.\r
I don't feel that I should be given exceptions to rules, but no such rule was stated to me. I feel that their instistance on ridiculous and financially uneccessary charges shows their disregard for the integrity of business and for their customers. I would never recommended a company with under-handed, side-stepping buiness practices to anyone. Please pick a center with more honesty and integrity.
Pros: Atmosphere, organization, activities
Cons: Service, Cost, Integrity
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