My girlfriend and I went on the Alcatraz cruise earlier this month. The ferry had insufficient seating areas for the amount of people on board (we had to sit on the floor) but that wasn't really too bad as the journey was just 15 minutes. The thing that got to us was the HORRIBLY unattentive and unfriendly member of staff serving snacks behind the bar. When we asked for a hot cholcolate he grunted and pointed to a tray on the counter saying, 'its there', well there was only one and we wanted one each and of course when we asked if we could have another he was VERY annoyed because he had to do a bit of work. Terrible service. The actual tour of the prison wasn't very well organised and there were FAR too many people in there and again more unfriendly staff, this time the man working in the gift shop. As a whole this trip was a great disappointment and at over sixteen pounds each for the trip it wasn't worth it.
Pros: Good to see the prison for yourself and the tour guides on the island were informative
Cons: Awful customer service onboard the ferry
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