I've been to Barnes & Noble twice. Both times I entered the store and went straight to the information desk to get some specific information. The first time, the information desk personnel were too busy chatting amongst themselves to help. The second time I was 'pointed' to the children's area help desk, because I had a question about the stocking of a specific children's book. Although the children's section has there own help desk, I felt that the information desk that is located just inside the front door could be staffed with more courteous personnel.
PROS: Well stocked shelves, great bargains
CONS: Information desk personnel could be more helpful
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