The staff at this hotel were unbelievable. They didn't help us with our luggage even though we were obviously having trouble with it. The valet made no move to greet us park our car when we showed up, just stood there gabbing with the other valet. Room had no room service menu or ""features"" binder, we never got one. Never received our newspapers, despite requesting them numerous times. Complained to a manager, and he was more rude than the staff. I will NEVER stay here again, nor will my friends. Even the rooms were so-so, and the hotel is NOT luxury.
Pros: location, nice exterior
Cons: rooms falling apart, rude staff, complaints unresolved
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