With my old car, the dealership (which was not convenient to where I lived or worked) did oil changes by appointment only. It became such a pain in the ass that I started going to a local Valvoline instead (the one on Western Ave in Lynn: they're great). So when my new car needed an oil change, I called Kelly Honda to make an appointment. But they said don't bother: just bring it in when it's good for you. Which I did. They took the car right away, and I had it back in about 15 minutes. Then they told me that the first oil change is on the house. Daddy likey! Later came the recall notice in the mail. Evidently, some wire that runs from the electric motor behind the rear seat to the gas motor up front had some risk of catching fire if a lot of weight was placed on it. Well, I seldom have rear seat passengers, so I wasn't too concerned. I intended to take care of it, but I wasn't in a rush. Weeks went by, and I still hadn't done it. So the dealership called me to make an appointment (and by doing so earned *major* points with this procrastinator!). I thanked them for proactively calling me and made the appointment. Then, the morning of the appointment, something came up, and I realized I wouldn't make it in time. So I called the service department to reschedule. Again, they said, don't sweat it. Bring it in today when you can. Which I did. They told me to expect it to take an hour or so, and that's about how long it took. Obviously, since it was a recall, there was no charge. Anyway, when I bought my Saturn, I didn't factor in the importance of the dealership's service department. When that car shat the bed, and I needed to get another car quickly, I went to Kelly Honda because 1.) I knew I wanted a Civic Hybrid, and 2.) frankly, Kelly Honda is just a few minutes from where I live. So even though my experience with Kelly Honda's service department has been limited, they have far and away exceeded my expectations. They have been flexible, efficient, and considerate. And that, in turn, has made the car owner
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