Aurora Plumbing and Electric Supply, Inc.

I ordered a new toilet bowl, tank and seat. When pick up was made there was no seat; they forgot to order it. Then when my plumber went to install it; it turned out they sent the wrong bowl and would do nothing to correct the problem. All their 'assistant manager' could say was that he had no authority to do anything. Whan I asked for a manager or the owner I was told they were unavailable; really in 2010 with cell phones; this was obvously BS. This ass.manager just didn't want to be bothered. He has absolutely NO customer service skills and should NOT be an assistant manager. I would advise everyone to be very cautious before doing business here. This was extremely stressful and frustrating. I chose them because they were listed on the BBB website. I filed a complaint with the BBB. more

After having an awful experience with a 'larger' plumbing contractor, and vowing to never hire one again, I was in need of a toilet repair. I actually called Aurora because I saw their truck at a neighbors house. Decided to give them a try, and was totally impressed! Steve fixed my toilet in 1/2 hour and it's working great! The other companies I called told me that the toilet would need to be replaced. I would highly recommend them!!! more

This company will dispatch unlicensed plumbers to your home (which is illegal). Avoid this company unless you want major hassles and problems. more

I have used Aurora Plumbing for everything plumbing related in our home. They have been fast, reliable, and stand behind their work! I'll never use anyone else again! Keep up the great work! more

Aurora Plumbing employs illegal, unlicensed plumbers which they dispatch to your home at the full plumber rate. Steer clear of this company. more

We did a total bath remodel and bought vanity, fixtures, mirror, faucet and counter top from Aurora Plumbing. The door on the cabinet was not perfect. I called Kathy and had a new door within a week. Kathy was also great about coordinating with the counter top crew when our vanity was set. Everything we bought was top quality. The staff can help with any plumbing question/problem we throw at them. more

I had been looking for what I thought was a standard part, and had no luck at the big stores. They didn't even seem to know what I was talking about. I stopped in as I was driving home, and didn't even have the part cause I wasn't on that errand. They asked me a few questions, and found the part I needed in a book and I ordered it. It took a week to get and I got it and fixed my faucet like new! They even found out a trick to make the repair easier and that worked awesome! Thank you Aurora Plumbing! more

We took part of a commercial toilet that wasn't working into them and they only charged us $35.00 for them to fix it. Perkins and Sons quoted us $735.00 to come in to our business and fix it or gives us a new toilet apparatus for 750.00. Perkins is a big rip off. Aurora Plumbing saved us so much money. Thank you! more

My husband and I are doing a lot of work on our house these days and plumbing is the current beast we're slaying. We've been buying all of our plumbing supplies for a new bath from Aurora Plumbing, and although we've known they are overpriced in comparison to the chain stores, we've felt good about supporting a small operation that gives good technical advice. The other reason we've gone there is because they carry materials you can't find at the chain stores--sizes and types that are not typical. And up until a few days ago we felt great about Aurora Plumbing, but my husband had such a negative experience that we may well be writing them off. (We do give everyone the credit of having a bad or off day, so if we really write them off is yet to be determined). The short of it is that they charged us for the use of a tool that they assured us would be free-of-charge. No, we didn't get that in writing :-( This was a tool that we neither wanted or had requested. They then proceeded to give us a hard time, as if we were taking up their valuable time questioning them about it. It was a lousy customer service experience, compounded by a long wait, that made us ready to head over to the nearest Lowes or Home Depot where we don't necessarily expect expert advice but do pay significantly less for materials. more