Carter Volkswagen, Inc.

I can't speak for the sales, but am certainly not impressed with their repair service. I recently moved to the area and brought my saab there to get a clutch cable fixed. They told me another part (the gear shift linkage) was broken so they would fix that too. However, I know that it wasn't broken when I had my car towed there or else I wouldn't have been able to remove my key. They charged an arm and a leg to fix a problem that they caused and despite the fact that the service person agreed that the linkage likely wasn't broken when I brought my car in, they were only willing to knock a little bit off the price. I definitely felt "hassled." more

We were THIS CLOSE to buying a Saab with Carter. Our salesperson was B.C. I specifically told him what model I was looking for. When he came back with the deal, it seemed like a great price. I said, "Okay, I just want to clarify that this is for the ____ model." He said, "No, you told me you wanted the ____ model." He said I told him the wrong thing. I bailed out of the deal right then. Later on, I was looking at the business card he gave me. He had written on the back the model I asked for, not the one he quoted me - but obviously had the nerve to say I told him the wrong model. Even though the right one was written by him on the back of his business card. Kind of slimey. more

My husband and I had no intention to buy the day we walked out of our front door and down to Carter. We were just "looking." But then I saw her...Sunny. A pre-owned, sun-yellow 2000 Beetle with less than 25,000 miles and a sticker price that left me looking around for security cameras (this was a steal!). Just then Joe approached us and offered to take us for a spin. While we waited for Joe to get our offer approved I learned all about Carter VW and the many services they provide that makes doing business with them so great. At the top of that list is the Hassle-Free loan car. This is just a must these days. We all rely on our cars to heavily to be suddenly without one just because it is being serviced. The finance guys were really on it. I have had a few interactions with the service desk and those people are super professional. Buying a new or pre-owned car from Carter is sort of like meeting a really great guy and falling in love....only to discover that his family is great too. I know people who have been customers of Carter since the 60's. Hassle-Free sales and service is real. more