Bridal Boutique of Raleigh

My sister used Bridal Boutique of Raleigh to order her bridesmaids dresses, etc. As her matron of honor, I was left to deal with them. The service is horrible! They never return phone calls (even if they tell you that they will call back). They give out wrong information. And at times they were even slightly rude. With everything going on while planning a wedding, who needs this headache? I've been involved in other weddings (including my own) and never had such poor service. more

I bought a dress from Bridal Boutique in Raleigh, NC not too long ago. Not only was my bridesmaid dress defective, the zipper did not work at all, but the store would not pay for my shipping to have the dress fixed. I was told that it was my friend's fault for not inspecting every inch of the dress when she picked up the order for the wedding. I am extremely dissastified with the customer service at this store as well as the the quality of the dresses. It is the employees responsiblity to inspect every dress they sell and to correct any defects free of charge. I will never do business with this store again, and neither will any of my friends. more

The Bridal Boutique of Raleigh is located in downtown Raleigh on Hillsborough Street. The shop carries bride's dresses, bride's maid dresses and dresses for flower attendants as well. The shop is open six days a week, but appointments are highly recommended. The shop prides itself on individual attention and focused customer service. more

This store has a very nice selection of wedding gowns, bridesmaid dresses, and tiaras. They offer alterations in the store and have been known to price match. However, I felt the salespeople were sometimes a bit pushy. I did not appreciate being watched like a hawk when trying on tiaras for my wedding. Parking to visit the store is almost impossible and you may have to avoid Hillsborough Street panhandlers while trying to get to the door and back. A good place to shop if they have the right attitude the day you visit. more

My best friend recently got married. I served as her maid of honor and accompanied her on all appointments and shopping excursions. She bought her dress from Bridal Boutique of Raleigh and I couldn't be more pleased with the experience. Even though the dress she bought was a store-sample they were clearing out, they never treated her as a second-class customer. Beware that there are extra fees (which they offer to turn into a package, which we took) for fittings, but this seems to be the norm for bridal shops. They were happy to adjust and tweak alterations until she was very pleased with the results, and all of the work was just *beautiful*. The staff was very helpful with picking out accessories that would go well with the dress and supportive of whatever the bride decided (even when it meant that she would not be purchasing some pieces from them). Everything was ready when promised. For another friend's wedding, two of the bridesmaids realized Thursday night before a Saturday wedding that their dresses needed to be re-altered. The staff was willing to rush the necessary alterations and arrange for a pickup by another person. The new alterations were ready when promised and still excellent work under the rushed schedule. If I ever marry while living in this area, I will certainly use this boutique. Even though discount stores and outlets may be cheaper, every bride I know who has used this shop has been pleased with the great level of customer service. more