Boston City Florist

\r DO NOT USE THIS FLORIST. In a raging snowstorm and ten degree temperatures, a flower arrangement was delivered and left to the right of our front door on top of a small shelf that's about 5' high. Neither my husband nor I saw it until this morning at 7 am when we went out to shovel. If it had been left in front of the front door, we probably would have seen it. Or if we had received a phone call saying an arrangement had been left, we would have found it. Now all I have is one very dead arrangement that was probably beautiful, and the florist tells me there's nothing he can do. ""He did his job,"" he said, and ""if we didn't check our front door, that's our problem, not his."" Wow - not sure how they stay in business with an attitude like this so please be forewarned. It was an order phoned in to Boston City Florist from an out-of-state florist so I will definitely make sure that out-of-state florist knows to take Boston City Florist off of their 'farm it out to' list. And I will write the Boston Better Business Bureau. But I thought it also warranted a warning to others. DON'T USE THIS FLORIST. more

Just got my girlfriend roses for her birthday... it came out awesome! I had it delivered to her work and she told me everyone in the office was talking about how amazing they were! I was very happy with the quality and on time delivery. The woman I dealt with on the phone was very friendly and helpful, guiding me through my choices within my personal budget. Would definitely recommend. more

I just ordered flowers with Boston City Florist for my mother on her birthday. I ordered an inexpensive bouqet for $70 and the flowers were beautiful. I asked for a nice arrangement full of bright colors and that's exactly what I got. Nick, the owner, was extremely nice over the phone and knew exactly what I wanted. I wouldn't use another florist!! more

Terrible. Don't use these guys....bad product, over pricing and the worst service imaginable. \r \r I ordered flowers for my wife on Mother's Day using their website. When I got home that evening and saw the $65 bouquet these guys delivered, my first reaction was ""this looks a lot less impressive than the photo on their website."" But I let it slide. A few weeks later, I ordered flowers for my wife's birthday in early June, again from their website...again a $65 bouquet. The arrangement that showed up was the scrawniest looking arrangement imaginable....it had maybe 1/2 half the number of flowers the website photo showed.\r \r But worse was to come... I emailed them to complain and included a photo of this sad looking display. The manager / owner (foreign accent) called me with the worst attitude I've experienced from a service provider. He insisted they arrangement they'd delivered looked exactly like the photo on the website (total B.S.). He then insulted me by saying my problem was I was ""cheap"" and that if I wanted a nicer arrangement I should order a more expensive one. For $65?!!. Either way, the arrangement they delivered did not look like what they're displaying on the site. From there, the conversation degenerated into an insult-match.....I think the owner is a little nuts.\r \r Anyway, don't take the risk of buying from these guys. When you're buying flowers for your mother / wife / girlfriend, you need to feel confident that the service providercan be trusted to deliver a nice arrangement that looks like the one you ordered. These guys failed that test twice miserably and worse still, got hostile when called out on it. \r more

GREAT FLOWER SHOP AND UNIQUE FLOWERS I wanted to buy some exotic flowers for my girlfriend's birthday and Boston City Florist accomodated all of my needs and beyond. When she receieved the flowers she said that it was the most beautiful, contemporary arrangement that she has ever seen. When she texted me a picture of the arrangement, I was so happy that I used Boston City Florist and knew I had to go online and recommend this flower shop to everyone! Definetely use Boston City Florist for all your flower needs!!! more

BEST FLOWER SHOP EVER!! I have been a customer of BOSTON CITY FLORIST for years I have two doughters that attend Boston university. I have been sending flowers for my doughters through them often. I have never been more pleased with thier flowers and service, It makes me mad that people put bad reviews about the flower shop that do not deserve it. I recommend using this shop for all your flower needs. You will not be sorry!!!!!! more

I ECHO THE NEGATIVE REVIEWS POSTED BELOW. My sister died after a long illness this month. I received a bouquet from Boston City. It was a small, less than impressive bouquet that faded w/in 3 days. I didn't want to say anything to my friends because they had been so thotful. However, today I found out they spent $100 - this was NOT even close to a $100 bouquet - more like $30. I called & spoke w/ Nick, the owner. I presented my concerns calmly & quietly & received an angry, accusatory attack in response plus excuses because it was order thru a 3rd party website.. No resolution. TERRIBLE CUSTOMER SERVICE. DO NOT USE THIS FLORIST. more

I stopped by the other day to purchase a reasonable arrangement for my roommate. Not only was the young girl who helped me extremely helpful and patient, but the flowers were beautiful and lasted a long time. Definitely visit this place if you need an amazing arrangement. more

Do you want the recipient of your flowers to be yelled at? Do you want extremely rude customer service to your loved ones trying to figure out a way to receive the flowers? Well, then Boston City Florist is your best bet to make sure the person receiving the flowers will get yelled at by the company even though it was not their fault for not receiving the flowers. I echo the many review of poor customer service. The managers of this company were angry, rude, inflexible, and unprofessional. They were unaccomodating and flat-out confrontational. I have never, ever had an experience of customer service like this, even in NYC. When asked about why they were arguing and yelling at the recipient of the flowers, the person on the phone refused to admit customer service and satisfaction was important to them. more

Bought a $100.00 arrangement for my wife and it was dead in three days. When I called to complain the manager was very rude and said I should have called within 24 hours of the delivery, which of course makes no sense. Their guarantees of fresh flowers did not seem to mean anything to him. more

I stopped in earlier today for an Easter bouquet. This florist more than exceeded my expectations! My money really went far and the flowers are beautiful. They even stood up to travel on the commuter rail. My grandparents loved them! Would definitely recommend. Pros: Wonderful flowers more

I made a last minute order with them and they were perfectly accomodating and extremely friendly. The arrangement was beautiful, well-designed, and had very high quality flowers. My friend was so pleased with her flowers. I'll never order from anywhere else! more

We wanted to send roses to our daughter on opening night of a musical at BU student union. I was greeted on the phone politely and assured that the flowers would be delivered with our wishes. That night after the show our daughter phoned to thank us and say how thrilled she was to get the roses and how beautiful they were. Thank you Boston City Florist.\r more

I just stopped in here today to make an early valentine's day order for a friend back home. The shop is adorable, and they were really helpful about setting up an out of state delivery. The staff are all nice and it smells great. And I don't know what some of the other reviewers meant about rude management, the owner/manager was perfectly polite to me. Pros: great service and prices, smells great Cons: none? more

Whenever I need something either simple or elaborate for my girlfriend I come here. There's a wonderful selection of flowers and greens, and they definately know their stuff. Its reasonably priced, and thats on my student income. I love their roses! Pros: location, selection Cons: minium delivery orders more

I'm pretty new to Boston so I don't know much about the city--except for a great place to buy flowers! I was just walking along Commonwealth Ave and saw this cute little shop--what a convienent location!-- and I thought I would go in to get something to make my new apartment seem more cheerful. Boy, was I overwhelmed with the selection. There were all kinds of great flowers everywhere, along with neat plants and potted flowers as well. I wouldn't have known what to do if it wasn't for the friendly and helpful employees. I ended up leaving with a pretty big flowering plant that promises to rebloom. Even though I didn't buy flowers this time I'm sure to go back pretty soon and visit this great little shop. Pros: Location and service. more

I recently went to Boston City Florist to buy a bouquet for my daugher (who had just had a baby! yay!) and I must say that I had an excellent experience there. The shop had an impressive selection of flowers, plants and little extras like balloons. I had such a fun time picking out things as the friendly staff assisted me with putting together a pretty arrangement. I don't know much about flowers but the staff certainly did, and they were really helpful in creating something for my daughter that really looked impressive. I would absolutely shop there again for my next special occasion, or even on an ordinary day where I just need some beautiful flowers to brighten up my life! Pros: Selection, atmosphere Cons: Construction out front more

This flower shop has a very convenient location. Staff is friendly, and there is always a nice flower to pick up for my special someone. I use them for every occasion and never had any problems! Prices are very reasonable for the Boston area, too. Highly recommend this shop for anyone that needs flowers! more

I went there and got what was probably the best bouqet I have ever seen for my friends performance. The young guy that works there is really helpful and knows ALOT about flowers. Im definitely going back there. He works very quickly too and gets teh job done. Pros: Great Service more

Though a bit overpriced, the flower selection and quality is nice. The customer service, however, is horrible. I was berated for my flower selection, and then called an idiot for not knowing that there was a $65 minimum charge for delivery. Would not use again. Pros: Selection, Flower quality Cons: Rude, Overpriced more