Watkins

1) On the phone, they said the service call was $60, when the tech got there ge said it was $100 2) Not only did they charge $100 in labor for a 20 minute repair, they charged another $190 for a part that I later found out costs $55 3) Tech was rude, and did a poor job. He defrosted the fridge coils by POURING water over them. Although I provided 13 big towels, I was left with water under my baseboards, under the oven, and all over the floor. Tech wouldn't even help me move the oven to get the water out! I was on my hands and knees nearly the whole time cleaning up his mess, and he left before it was even done! 4) Called to speak with a manager, and they never returned my calls. I tried contacting them five times, and no one would call me back. 5) When I first called and got a customer service rep right after the tech left, I said that I need to pay with a credit card instead of the check I left because I didnt have $300 (what they charged for the simple repair) in my checking account. She assured me it was ok, they wouldnt cash the check. She said a manager would call and talk to me and take my credit card number. They cashed the check anyway, sending me into overdraft, and the manager never called! Pros: NOTHING Cons: Overpriced, terrible service, misleading pricing on service calls...overall just horrible! more

1) On the phone, they said the service call was $60, when the tech got there he said it was $1002) Not only did they charge $100 for a 20 minute repair, they charged another $190 for a part that I later found out costs $553) Tech was VERY rude, and did a poor job. He defrosted the fridge coils by POURING water over them. Although I provided 13 big towels, I was left with water under my baseboards, under the oven, and all over the floor. Tech wouldn't even help me move the oven to get the water out! I was on my hands and knees nearly the whole time cleaning up his mess, and he left before it was even done!4) Called to speak with a manager, and they never returned my calls. I tried contacting them five times, and no one would call me back.5) When I first called and got a customer service rep right after the tech left, I said that I need to pay with a credit card instead of the check I left because I didn't have $300 (what they charged for the simple repair) in my checking account. She assured me it was ok, they wouldn't cash the check. She said a manager would call and talk to me and take my credit card number. They cashed the check anyway, sending me into overdraft, and the manager never called!Overall a terrible experience! Do not use them!! more

I think it very unfortunate that Watkins' Appliance is still in business. I had a run in with this company & even though Mr. Watkins & his unethical repair man tried to rip me off & threaten to "ruin" my credit, I fought back. PLEASE remember there is always a way to avoid being ripped off. 1. Go the Business Bureau & look up the company report, 2. Go to the local department of consumer affairs & make a report, 3. You can actually file a small claims suit against the company (so I was instructed by an attorney), 4. Fight the collection agency ~ stand your ground, 5. It helps to make a public note of problem. I never paid this guy a dime & I did make a Business Bureau report & I fought the collection agency. I turned Watkins and the collection agency over to the department of consumer affairs. I have not heard anything more from either party and there was no adverse credit report made. During my battle, I was told by the Business Bureau, there were several cases being reported against Watkins for similar poor business practices. After all this, I cannot believe this guy is still in business. There is a way to avoid being blindsided by poor service. Compile a list of good businesses from anything from home remodeling to removing weeds from people you know - church members, neighborhood assoc., friends & co-workers & always check the Business Bureau site for any neg reports. Even though reports are resolved, does not mean the business is practicing ethically. I believe if a company will let the problem get as far as the Business Bureau, the business is not worth bothering with. Every year, I receive updated list, via e-mail with businesses from Nashville to Columbia ~ businesses are ranked on good service, timeliness of performing service, price, and why services recommend. Also, it's important to include businesses to avoid separately on your list. I hope this info helps, but in terms of Watkins ~ stay away & tell everyone you know to stay away from him Pros: none Cons: Lack of ethical business practices ~ unreliable service 100% of time more

The serviceman came, turned the dryer on, and went outside. Returned with a clump of lint which he said he removed from the vent. He said this was the problem and told me it was $109 charge due. I objected to this as he had not really done anything to fix the dryer. I was told I could pay it or they would turn it over to collections. I paid and he left. The dryer still does not dry as it should. I called the owner to ask for someone to come out and complete the repair, and was told it would cost more for a return call. When I objected because they had not fixed it and they should warrant their repairs, I was told to either pay more, or call someone else. Pros: There are no pros Cons: They do not stand behind the service they do not provide. more

Washing machine problems - the guy came 3 different times + 1 misssed appointment. Each time was a different problem. In the end, he claims the parts house sent in the wrong part twice and they don't know what to do. DUH - get a new parts house. These guys s..k!! Pros: Can you say ZERO??? Cons: Every aspect of thier business more

I had called them for help with my dryer. After about 15 minutes the guy said that he was going to order me a part and we would get it 2 days later and it would be around $200. A week goes by and the people finally show up. After another 15 minutes the guy says there is nothing he can do to fix it. After he left I took the dryer apart and noticed that a wheel for the drum was laying on the base of the machine. I put it back on and it was fixed. For a Family run operation, they are really lacking in values. Pros: There are other places you can call Cons: they are still in business and it is gong to happen to someone else more

A service man came out to work on my dryer. The following day the dryer belt came off. They have a policy/warranty, so I called them back in. I was told that the exact service person had to come back, otherwise they would have to charge me again. I've waited for a week now...no call back. Be advised! Pros: none Cons: seems shady more