We just had a terrible customer service experience at Taco Mac with the GM, Katie. We went hoping to have a nice afternoon and to watch the UGA game. We got there 30 minutes early and the waiter, Ryan, promised that one of the 2 TVs near where we were going to sit would play the game .... so we sat down and ordered. The game started, but wasn't turned on yet. As I kept asking about it, Ryan finally brought out the GM of the restaurant group, Katie. Katie said they would not play the game because others wanted to watch different games and that Ryan should not have promised us anything. I explained that we only came there because the of what Ryan told us, and that we intended to leave. She then said she would call the police if we didn't pay our bill for the food that was just brought out. Katie's threat was completely inappropriate. During the ensuing exchange, Katie said that Ryan never made any such statement to us. Ryan then walked by and reiterated that he did, in fact, tell us that the game would be on those TVs, appoligized, and urged us to not leave him a tip (kudos to Ryan). I then asked to speak with Katie's boss. Apparently she is GM of the restaurant group. I asked for the owner's number and contact information. Reluctantly, she shared a phone number for Buzz, that turned out to be a general answering service. I asked several times for Buzz's last name and email.\r
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Ultimately, I paid the bill and left without eating.\r
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People like Katie give customer service a bad name. You'd expect more out of a restaurant GM. \r
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