Robert Larson's Volkswagen

For most of us buying a car is somewhere up there with a root canal or a visit from the in-laws. You get the pushy salesman, you get the back and forth with he and the "manager" with the good cop bad cop routine. Then they try to make you pay more than you should by playing with your length of payments etc etc. Then you get to the finance person who try's to sell you a warranty that "covers everything" that in essence covers very little. Well I got a little of that with Robert Larson but for the most part they were very upfront not pushy and they didn't consume an enormous amount of my time by playing these foolish games. After the sale the service department also did a great job. There was a bulb that was burnt out that was not listed on the invoice and they could have easily charged me $30 but they fixed it for free which is the "right" thing to do. My only critique is that the salesman wasn't consistent with getting back to me after the sell..I recognize that his job is to move vehicles and that he has pressure on him to do so. My suggestion is that you turn these issues over to CS and let them deal with the customer and make call backs so that he is not burdened with it after the sell. It was far better than other salesmen I've dealt with but still can use some work. All in all I would strongly suggest that you do business with Robert Larson. Nice job! I will be back. more

Professional and timly updates great service on my repairs need on My Vehicle. Thank you Robert Larson VW more

Their staff are all very attentive too our needs. They always get our car done in the time they say. We like the coffee Machine!!! more

I drove in on Monday without an appointment and got the help I needed quickly and smoothly. Service was friendly and easy to work with. Woo! more

Great service and excellent service personnel. The only thing that would make Larson Volkswagen better is if it were free, but then they wouldn't be in business very long. more

Good service but had trouble getting through to service department via phone. more

I am a corporate trainer and teach on sales and customer service. My experience with their automotive service department is, by far, the worst example of customer service I have ever experienced. I witnessed on numerous occasions while they chose not to listen to their customers and watched as they became instantly defensive. My first time in, I observed their instant defensive posture with another customer, and thought to myself that they must be this way because they anger a lot of people. I would soon find out that I was absolutely right, and would become a victim of their lack of concern. We scheduled our car for some recall work. They told us that it would only take 1 day. We brought the car in and called later that day to find out what time we could pick it up. They told us that they had to order the parts and so it wouldn't be ready until the following day. We expressed concern given the fact that they knew 2 weeks ahead of time what parts they would need for us. The next day, the car was not done as well. We had to retrieve our car before the repairs were complete because we could not go this long without the car. We rescheduled the repairs for a second time, and experienced the exact same treatment! Worse still, when we got the car back, the car was not working. The recall work was, amongst other things, for the shifter. When we got the car back, it wouldn't shift past 2nd gear. We called them back, and they instantly became defensive and told us that it was impossible for them to have broken the car, and we would have to pay them to diagnose the problem. After numerous phone calls to managers within the organization, calls to Chrysler, calls to the regional office for Chrysler, we gave up and went elsewhere to fix the problems ourselves. The rudeness we experienced, the lack of professionalism, the complete lack of concern for their customers and the remarkable arrogance and constant defensiveness is beyond anything I have every experienced. Please....do yourself a favor......never buy a car from them and NEVER use their service department! more

These guys have been nothing but trouble for us since we bought our VW 2 years ago. Previous to that, when I had a Toyota, I had nothing but good things to say about any of the 2 or 3 different Toyota dealerships I'd had service done at, for everything from little things like oil changes to more significant repairs. Larson VW service constantly is getting confused about what they've done, they take extremely long periods of time to do even simple things like oil changes, and are just generally tightwads with their repair services who are difficult to communicate with. Take your VW elsewhere, and if it's warranty work choose a different dealership. We're done with this place. more