I ordered a water control valve from them online and the order was sent from this Tukiwila home office. The shipment arrived three days later but they sent me a control module instead of a water valve. The invoice showed water valve but they sent a control module.
I was very disappointed but hey, mistakes like this happen sometimes, but that's not what has be so upset. When I called to sort it out the agent acted as if I must be mistaken or like I ordered the wrong part. He finally said he would send me the right part and a shipping label to return the control module. I then asked for either the shipping charges to be waived or for the new part to be sent overnight at their cost. He said no, can't do that and acted like I was asking for the world. He said they were closing at that he would process this in the morning.
Realizing that they don't deserve my (or anybody else's) business with this kind of customer service, the next morning I called first thing to cancel. I left a message on this agent's phone and then I called the 800 number to try and speak to someone directly. The guy I got there had the same annoyed and unhelpful attitude. He said he would contact the other agent to take care of it and then hung up! Seriously, he just hung up on me. I was being normal and calm and just talking through the situation and he just hung up.
I then called the administrative offices to speak with a supervisor and it just kept going to his voicemail. I left a message and I'm still waiting to hear back.
This place is terrible. Given the wide array of competition (online), I can't believe they are still in business with this kind of customer service behavior. I also spoke to someone here locally in the SF Bay Area office and it was the same thing. There is clearly a culture of bad attitudes and arrogance in this company.
I would highly recommend that you look elsewhere before doing business with Reliable. Look online for "appliance parts" and you'll find several others.
Cons: Unreliable, unhelpful, dismissive customer service