The price quoted, ""which applies towards repair"", sounded very competitive. An appointment was offered for the next business day (Monday) between 8-10 a.m. The technician was to call with specifics. At 9:30 Monday, we had not heard from the tech and called to confirm the appointment. The same woman we spoke with Friday seemed confused and said she would have the technician call. The tech called 20 minutes later, said we were out of his way and that his first appointment for our area would be Wednesday. He then noticed he would be nearby later that morning and said he could keep the appointment after all but would arrive later, around 11:30. He said he would call in an hour with a more specific ETA. At 2:00 p.m. (still no phone call or technician) we called the office again. Again, we were referred to the technician who called and said he was one his way. The tech arrived around 3:00, complaining about our location and the ""lack of parking"" (there is free parking in the building, which he failed to notice). We told him the washer squealed loudly on spin, the timer on the dryer was broken and the dryer would not heat. He set the washer on spin and said the loud squealing was normal. He turned the timer dial on the dryer and said it was broken. He turned the dryer on and it heated fine. He explained the dryer had overheated (due to the broken timer) causing the unit to temporarily shut down the heating mechanism; this function had reset itself. The tech told us it would cost $450 to fix the timer, and suggested we use a kitchen timer (like the one we had sitting on the dryer). The entire visit took ~15 minutes. The tech said he wouldn't charge us for the washer that was ""normal"" but he charged $98 ($29 more than quoted) for discovering for himself that the timer was broken and explaining the dryer had reset itself. He gave us his phone number saying, ""Advice is free"". Apparently the $98 dollars and day off of work didn't count. Suggest you try elsewhere.
Pros: Technician seemed friendly
Cons: Zero customer service: long waits, calls not returned/don't answer phone, price higher than quote, ""diagnosis"" and ""solutions"" were common sense.