My Mechanic At West U

Caution...find another mechanic. I went here for a tune up and new brakes. They broke my rotors on the brake job and then sent me home with the brakes not working properly (they broke the speed sensor). Brakes were grinding loudly so I'm not sure how they didn't notice. When I took it back they told me it wasn't safe to drive. A couple months later by spark plug and ignition coil blew out from a faulty installation during the tune up. My car broke when I was 45 minutes away from the My Mechanic so I took it to another dealership. Once I found out that it was a result of improperly installing the spark plugs I called Eddie at My Mechanic and had him talk to the other repair shop. He agreed for me to have the work done their and said he would reimburse me. I brought him the spark plug showing him evidence it was installed incorrectly. He agreed and processed the paperwork with their Corporate office. I kept getting the run around and finally Eddie said he did all he could and that the Corporate office would not approve it. The repair that the other repair shop did was a quick fix (rethread the cylinder head spark plug) and Eddie was aware that this fix may not hold. Since it was a lot cheaper than pulling the cylinder head he agreed to do it. Turns out this didn't work so I brought it back to my mechanic. The one good thing I can say is that they did repair the work which was a 10 hour job to pull the cylinder head. The bad thing is that rather than get a new cylinder head they sent it to a repair shop. My car broke again and once again Eddie repaired the work under warranty. I took my car in for a tune up to try to avoid having any problems in the future. Instead my car broke down several times and I was out of work for 4 days, and had to pay almost $400 for another repair shop to fix the work My Mechanic did wrong. . I had no confidence that the car wouldn't keep breaking so I ended up buying a new one. more

Only thing left to do it write a comment and hopefully spare some one else from this place. Do NOT get your car repaired here. They are liars, almost $1000 later the car is dead. Not trustworthy. Cons: Everything more

I can't comment, really, on the quality of work they do at My Mechanic, but I got a flat tire this morning as I was driving down Greenbriar, and I pulled in and asked them to fix or replace it. They fixed it for me in just a few minutes, for free, saying just to think of them the next time I needed an oil change. And the next time I need work of any kind done on this household's cars, I can promise you it *will* be at My Mechanic West U. Thanks, My Mechanic! Pros: Example: best croissants in town Cons: What are the drawbacks? more