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Momentum Volkswagen - Houston, TX - Reviews page 1 - Judysbook

Momentum Volkswagen

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2405 Richmond Ave
Houston, TX 77098
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(713) 596-3300
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Reviews

( 83 )
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( 10 )

Best

Always great service, attention to detail and the best of attitudes. I would buy another car from them just for the service.

Worst

I bought a brand new VW Passat from them, after a lot of old school haggle / and the old back and forth bull#$%. It actually reminded me of my experiences with car buying from th...

Worst Service Ever 3/7/2011

Worst service ever. If I could go back in time and do *anything* else with my money, other than give it to Momentum Volkswagen on Richmond, I would. The salesman hit on me during the test drive. The service department is UNBELIEVABLY unhelpful. Scheduling a service over the phone is next to impossible. The entire experience has been hideous--every time I have anything to do with them. Shame on me for not 1.reporting the salesman at the time. 2. ending the relationship with this business, sooner and 3. for not rating the poor experience sooner. In an economy where businesses are begging for your $ this one seems to not even notice that there are options. I'm exercising mine! more

Pleasurable 1/20/2011

Ken was great. It's a pleasure dealing with him. more

Worst Dealer Service Department I Have Expereinced 1/1/2011

The culture at momentum is to sell vehicles first, service is not even a concern and it has been this way since I bought my first Jetta in 2005. Here are 3 examples of how backwards they treat customers: ?September 2007 - my check engine light came on after 6,000 miles and I called the dealership immediately. She told me it would be 3-4 weeks until they could fit me in...for a check engine light. She said it was probably nothing so just don't drive on it too much and it should be fine until the appointment!! I drove straight to the dealership and demanded that they look at it. They said it was probably the gas cap and unscrewed it, then screwed it back on and told me to drive for 10-15 miles and see if it stops. It didn't. It was a faulty sensor. July 2008 Took my car in for a warranty service and they had to order a part so they gave my wife a loaner vehicle. She picked it up and on her way to work was pulled over for improper registration and tags on the vehicle. Then they told me to drive it back to the dealership and they would look into it. Eventually they agreed to bring another vehicle and exchange it. On the way home the wheel well wall came apart and started dragging on the road in the middle of rush hour traffic. Once again they wanted me to use my insurance to tow it to the dealership and they told us to pay the ticket! December 2010 - got a free loaner car because they messed up my trunk latch during my last service and I had a warranty recall on the transmission. I drove it 18 miles to my home, parked it in the garage. When I was returning the vehicle I had a flat tire. I called the dealership and they said I was responsible for it so I should take it to discount tire. Discount couldn't fix it because it was damage to the interior sidewall. VW charged me $130 for a new tire, because it was my responsibility?? I paid the fee knowing that this is the absolute last dollar I will ever pay to momentum...ever. So a warranty recall and them repairing their previous mistake cost me $130. more

Exceptional Customer Service 12/27/2010

Rich Trojanowski provides exceptional customer service and always goes the extra mile to ensure all reported issues have been properly addressed. more

Great employees 12/13/2010

Rich and Darrick are the BEST!!!! more

AWESOME 12/10/2010

Ken Reese is always THE best! more

Great! 12/9/2010

EDDIE WAS VERY GOOD IN STAYING IN CONTACT WITH ME. I APPRECIATED THAT! more

worst ever 11/29/2010

I brought my car in for headlamp replacement for my V8 Touareg. They took it upon themselves to replace all ignition coils as part of recall. Problem is, they never put the covers back on the engine after replacing the coils, I SAW these covers on the engine with my own eyes only a few days before. They were there. When I went to pick up car, they were GONE. Derrick, the service manager tried to tell me they were missing when I brought the car in. Problem is, they were there days before and nobody else had opened the hood! When I told him this he shrugged it off and said he disagreed. When I asked him how much to replace these he said "over 400 dollars". So let me get this straight- I bring them a $55K car and they take off parts and do not put them back, then try to gouge me for 400 more dollars? THIS PLACE IS THE WORST. DO NOT GO HERE unless you like to be ripped off. I am done with all VW products. I also have a Lexus and BMW and have never had such issues including in my opinion, deception and lies. VW USA needs to disavow any connection with these charlatans. STAY AWAY!!!!!! more

Wonderful 11/24/2010

Everyone was very nice and efficient. It was a very pleasant experience. more

Very helpful 11/1/2010

Eddie was very helpful and I really appreciate it more

Strives to satisfy the customer 10/27/2010

Mr. Kenneth Reese is an extremely sincere person and always strives to satisfy the customer. more

fully satisfied 10/25/2010

I am fully satisfied with the service. Eddie, my service manager, was excellent. more

excellent employees 10/22/2010

Derek and your service team are excellent employees that represent Momentum Volkswagen in the most positive light. more

enjoy working with Cedric 10/21/2010

I enjoy working with Cedric and like knowing he's there the next time I come in more

Fully satisfied with services 10/19/2010

I recently purchased Jetta and was fully satisfied with the services from the selling agent in many respects. Thanks again for your sincerity and kindness. more

Great service 10/18/2010

My Service consultant was awesome! Washed my car for free even though I was just going in to get a headlight replaced. Great service! more

the service adviser was great 10/15/2010

the service adviser was great , the greatest! i can say very nice not to say the service technician, very well educated more

The best!!! 10/14/2010

Rich and Darrick are the BEST!!!! more

Kind and friendly employees 10/8/2010

I stay in Sping Texas and pass 2 dealerships to get service from Momentum. Kind and friendly employees. Keep it up. Also nice but simple play area for children, was able to occupy my daughter during our wait. more

CANT SAY ENOUGH GOOD THINGS 10/7/2010

I CAN'T SAY ENOUGH GOOD ABOUT THIS DEALERSHIP. ALL OF THE PEOPLE ARE GREAT!!! more
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HOLIDAY DISCOUNT :
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Additional information

  • Payments:

    Visa, Master Card, Discover
  • Neighborhoods:

    Central, Greenway/ Upper Kirby

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