they say its no more than 5 minutes or its free... but really, you're on a timed belt (once you put your car in neutral), so the only way it could take longer than 5 minutes is if you put your car in park just to kink up the works. it's not like you have to worry about a pile-up in here. i've been here a couple of times and finally decided to spring for the $20 book of washes (5 for the price of 4 -- with no expiration date!). i'm hoping it was a worthy investment -- i usually forget that i either have the coupon or i can't find the coupon. hopefully by typing this, i'll remember next time. i'm notorious for having a dirty car. in the 2 years i've had my car, it has been washed 4 times (i just don't care as much as i should). as i said above, 2 of those washings have been here, and really the only reason is that i can sit in my damn car while the outside gets cleaned and wiped dry in 5 minutes. i just hate moving around sometimes. hell, i'm getting angry that i have more to type, causing my fingers and hands to move about the keyboard. while its only the outside that gets cleaned by machine (and wiped by human), i could clean the inside myself using their vacuum system, but then i'd have to get off my ass and that would defeat the entire purpose of the 5 minute car wash. all in all, you get what you pay for. you won't be ready to pick up a hot date after getting your first car wash in a year from this place, [emo]but i'm undatable anyway, so it doesn't concern me.