Knapp Chevrolet

I recently bought a vehicle from KnappChevy and their customer service was very dreadful and unprofessional. Why I even bother to buy the vehicle? Well I have been over sea in Kuwait for awhile, coming home soon and need a means of transportation and I felt like I found the right one with a pretty decent price with a lot research and patient. Ehh.. everything was stress free until I have to talk to the sales representative at the dealership. I legitimately want to buy the car but the woman their did not want to here what i have to say and try to get off the phone many times. The first day I called, I had one of my family member go down and test drove it. The sales rep was suppose to email me with all the information but in two days I received nothing. Throughout the whole process pretty much in general >NO ONE< even cared about this business deal and fail to communicate with me on many levels. Noting that I did try to reach out to more than one personnel about the matter and they end up preaching to me over the phone why I got them all worked up on my issue. Really?!? They fail to called the contacts I have provided them, emailing me, the buyer nor giving me any kind of information on the car or the paper work in accordance with buying the vehicle. They seem ignorant of their job and well REALLY incompetent of the marketing aspect of keeping customer values. On the day of signing the papers, we found out something was wrong with the battery and had to wait two hours for them to fix it. Unbelievable... well all is done... more

Avoid this body shop. If they work on your vehicle, have someone else check it. Major damage was initially missed. When it was found and they said it was fixed, it turned out to not be. Key indicators that any body person knows pointed to the fact that there was still major problems. Another shop identified frame problems without even putting it in the air. This after they said the frame was right. more

I went to Knapp Chevrolet to try to buy a vehicle there customer service was ridiculous I would never go or recommend anybody to buy a car from them .everyone I communicated with there from even the owner robby Knapp to the general manager with the wig on his head to the finance manager mike. more

Knapp Chevrolet?s performance was exemplary. more

They did a great job. Very friendly & professional. My salesman went out of his way to make me happy. more

A great dealership run by great people! Excellent dealership! Will definitely refer my friends! more

Rick Braquet is the best service person ever! So happy I can bring my Pontiac to Knapp instead of the old Pontiac dealers where I was not getting good customer service. This is my 3rd vehicle I have used Knapp and Rick for service (other two were Chevrolets) and am glad to be more

They are personable and that is so hard to find mow days!!! Thanks for all the hard work and effort. more

I will never buy another GM car or truck except from Knapp Chevy! This is a solid business that is needed in Houston. more

Knapp is a family business that has provided me with an excellent service. Very knowledgeable about their inventory. They give great deals on their vehicles. more

Knapp Chevy has established reputation for good friendly service. And is a credit to the Chevrolet name unlike the numerous suburban car mills. My family has been purchasing vehicles from the Knapps for three generations. I hope one day it will be four. more

They offer incredible service which is very rare in today's market. They represent the Chevy product very well. I consider Knapp Chevrolet a historical landmark. It is a part of the community that we are proud to have. Great service dept too! more

I want to complement Knapp Chevrolet because of their service when my family and I needed help. I lost the ignition key to my mother's car. I called Demontrod and their price for replacing the key was $150.00 Knapp 's price was $66.00. Obviously Demontrond is price gouging! Further, Knapp Chevrolet is conveniently located downtown Houston! more

Knapp is well run business that supports its customers. Conveniently located downtown. When you work downtown it is convenient to drop your car off and walk to work and then walk back to pick it up in the evening. No having to miss work. That is what I call convenience. more

Knapp is well run business that supports its customers. Conveniently located downtown. When you work downtown it is convenient to drop your car off and walk to work and then walk back to pick it up in the evening. No having to miss work. That is what I call convenience. more

Knapp Chevy is a great place to do business. They earned my trust a long time ago. My compliments to Larry Davis and Lovell Lloyd. Thank you. more

Knapp Chevy is a good group of PEOPLE, who give GREAT SERVICE to many good people. I depend on them to service my car, as do so many other people. I plan to buy my next car/truck from them. It?s where I?m going to get it serviced when it needs to be serviced. These are good working people, who earn an honest living... more

My family has purchased many a vehicles from the Knapp Family starting as far back as 1960. GM should be proud of a family that has taken pride in selling Chevys for as many years in the city of Houston. Their sales and service is top of the line. Building relationships through honesty and integrity. Knapp Chevy stand behind their service and when you are not happy they will make it right. more

Great company to do business with! Owner and all employees are very friendly and actually care about helping you and getting you in a care – that’s the feeling I had every time I’ve been there. This is a role model dealership! more

From the time I walked in to after I purchased the vehicle it was a great experience. Everyone was super nice to my family as well. The salesperson was really knowledgeable about the car and friendly and the financing department was very professional. I never once felt pressured into buying the vehicle. They just answered all my questions that I had and recommended when I asked for opinions. They were a pleasure to to do business with! I would recommend them to anyone looking to purchase a new or used car. more