I hope that my review will explain why there aren't any five star ratings for this company.
There is not enough space, or time, to cover everything that has gone wrong with our experience with HHN. Should you decide to work with HHN, here are a few highlights to expect from your new home.
1) The construction and overall quality of our home is disappointing. This issues which arise from lazy construction take an act of congress and 4+ months to fix. You must contact the warranty department obsessively, otherwise nothing will happen. Be prepared to be patient when you call about the leaking window that is pouring disturbing amounts water into your home. It will be a couple weeks until they call/email/write you back, and even longer to schedule a time to fix it. So just hang on and keep a bucket by the window.
2) Landscaping is important to HHN when trying to sell the home. What they won't tell you is once you buy your home, the HOA is in their hands for the next few years. They also don't tell you that they'll take zero concern about the property after it is sold out, and will gladly allow your landscaping to be dead, empty, and disregarded when you're hosting parties for Thanksgiving and Christmas. As a new homeowner, you will be embarrassed when showing off your new home because HHN can't be bothered to take responsibility for the items they insist they be responsible for, such as landscaping. It's pretty pathetic.
3) We were without hot water for a month. A MONTH! Not kidding, exaggerating, or bluffing. The coils in both the hot water heaters were broken (on a new home, no less). After four weeks of phone calls, emails, and literally BEGGING them to come look at it, they finally did, and fixed it in a couple hours. The emails from HHN about the issue are disturbing and infuriating; they portray the exact type of service you can expect from this builder.
These are just three of the many stressful, infuriating, and discouraging events that could have been avoided if we wouldn't have purchased a home by HHN.
Save yourself the time, energy, and money, and buy a home from a respectable builder who will stand by their structure before, during and after you purchase it.
Pros: Very few
Cons: Too many