Good: They are quick to sell you something, anything, to get your money. A short time later when you realize their products are complete crap and not worth the money you also find out they refuse to let you return anything and they have no warranty. Suzanne, the owner, will blame YOU for the problems and refuse to do anything about it.. Bad: EVERYTHING!!!! They are awful to deal with and their futons are horrible.. Improvements: I would love to see them close!. Other: AVOID The Futon Shop..