The badness starts when you get to stand in line for 15 minutes for the privilege of ordering your food (although why there are so many people in line escapes me, given the poor experience I had there). Let me sit down and bring someone to my table. That's what I'm paying you for!
Speaking of paying, the food is way overpriced for a burger place. They call your name over a tinny speaker, you have to get up and go back to where you ordered to pick up your food. Then you have to put the darned thing together yourself. And, like I said, you're paying extra for this privilege!
Our running joke around work is that if you pay extra, maybe they'll even let you sweep the floor.
Steer way clear of this clunker.
Cons: stand in line to orde, fix food yourself, noisy, bad atmosphere
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