I dropped off my DVD recorder for repair in early May, and left a required $35 deposit for the work to be started. Even though the ""accountant"" said someone would contact me, nobody ever called to tell me the status of the repair. I called & stopped by numerous times for almost 2 months, each time receiving an excuse: ""part has been ordered"" ""the part is backordered"" ""part is in, the work is supposed to start."" And so on. Well, the repair was never started, and finally in frustration, I picked up my recorder in July. And no surprise --- ""the tech had my deposit"" and I was told he would mail it to me. Of course, that never happened and his phone number has turned out not to be a working number. This place is not just a rip-off, it is a total scam.