I am very upset with the haircut I received today. All I wanted was some split ends trimmed. I had to ask the stylist 3 times to show me how much she was going to cut before she cut it. She both told me and showed me 1 inch. It is between 3 and 4 inches shorter. Of course, I cant see this while its still wet at the salon, so I gave a fairly good tip, which I regret. She also cut my son's hair much shorter than I wanted. She just started cutting without any questions as to style or length, just that I wanted it shorter. I guess you get what you pay for!