As I walked in and stood in the entry-way for my scheduled end-of-lease appointment, the front desk customer service attendant made some time for me after finishing her paragraph in the paper by lowering the paper to create line-of-sight to actually greet those who are potentially revenue generators for the company, which ultimately cuts her a check every two weeks. She had told me that the person that I was scheduled to see was off for the day, and proceeded to page a finance manager. The finance manager never came, and as I proceeded to walk into the lobby area, I finally realized who I needed to talk to given my name which was on their appointments board. After having to edit my profile, which was horribly wrong and probably not my profile at all, we finally got to the numbers. GA had mentioned that my end-of-lease fee (over-mileage fee) would be a little over $4000, which represents over 25% worth of the vehicle. I professionally responded with, BS, how did you come to that? He said given a 3-year lease assessed at a $0.20/mile penalty that's what I would have to owe. I said that's nice and all, but this is a 4-year lease with a $0.15/mile penalty which amounts to a little over a thousand. I then made him aware of a previous conversation which I had with EJ who is one of the managers, who stated that they could possibly buy my vehicle to wash away the mileage penalty fee. He then walked away and came back instantly and said the dealership doesn't want to buy your car because of the miles (55,552). Got forbid the miles on a 2008 V4 with excellent gas mileage, brand new tires compliments of me, sunroof, leather, and multiple other options. I only needed a little over $14,000 to break-even and walk away. After previously leasing and buying a vehicle from Curry Honda, the best type of loyalty and advice they could provide was try CarMax. Excellent advice, because CarMax gave me $15,000 for the vehicle which was more than I needed. I am now officially a CarMax customer and will consider CarMax first for the purchase of my next vehicle. Considering the $46,000 sticker on the purchase of my last vehicle, I feel that CarMax will appreciate our future relationship. Curry, I hope you get your act together because dealerships come and go along PIB.
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