Costa Rica Experts

Had an bad experience with this travel agency. Our trip was poorly planned (hotels not informed of early check-ins, birthday cake not arranged with hotel, pre-paid meal vouchers not honored by hotel etc.) and the transfer company they use stole items from our suitcases while we were not in the bus. Costa Rica Experts took no responsibility for their sub-contractors actions and are standing behind their sub-contractor (even against very strong evidence supported by the six people on the trip) and not the client/vacationers. Would not recommend this agency or Aaron the manager of the company. Our loss took place on a 20 minute stop on the way to the airport and CRE's position is that we should have filed a police report (laptop and cash from a purse) when it was discovered at the airport. We would have missed our flight and connections etc. Because we didn't file a police report or can prove our loss they refuse to help us in the matter and are calling us extortionists for suggesting that we will post this review. VERY UGLY!! more

Our trip to Costa Rica was perfect. All of our connections were smooth and trouble free, we were upgraded for free in at least one hotel. The in country agency that Costa Rica Experts uses to help it's clients with any changes or modifications to their itineraries handled a couple of our special requests promptly, enthusiastically and at no extra charge. Their recommendations for hotels, destinations and activities were well thought out and perfectly suited to us. Pros: Knowledgeable, prompt, detailed more

Always wanted to go to Costa RIca, read all the guide books but was still unsure of what to do. I called these guys and they were so helpful! They didn't push the hard sell, they created a trip on all the stuff I wanted to do and see and bada bing, bada boom - the most awesomest trip ever! Me and my boyfriend had the time of our lives, did the most incredible activites (ziplining, surfing) and saw the coolest stuff in the world (including a volcano)! Tons of monkeys!!!! Costa Rica Experts set us up in the greatest hotels I could ever ask for and were totally right on their recommedations! I tell all my friends about the trip (they are all jealous) and we are going back next year and using Costa Rica Experts! Pros: Easy, Helpful, Knowledgeable Cons: Had to come back from Costa Rica more