Capital Ford Inc

Good job on my car more

If i could give this place no stars i would. DO NOT TAKE YOUR CAR HERE FOR COLLISION WORK. I took my car here to get an estimate. Estimates are supposed to be free right?? Jimmy Keenan did that estimate by the way. Most people would want to just get a second opinion on the work that they need done right? well after they gave me my estimate i told them that i wanted to take it to get another estimate and what do you know...A mysterious charge of $88 comes out of no where because they said they had to disassemble my car for the estimate. Had i known that it would have been okay but due to the fact that Jimmy Keenan told me on not one not two but three occasions that the car would not be touched until the insurance gave them the okay. Spoke to Steve Brown who is supposed to be the manager, thinking that I would have a solution on this mysterious cost and he not only backed up Jimmy Keenan but also could not produce paperwork stating any of his claim. He stated that i signed authorization to get my car worked on failing to leave out the part about it saying after the insurance okays the estimate. NOT TO MENTION the estimate i was given specifically said no cost to me and that the estimated cost would be for the insurance company to pay. Then he downs the price to $44 which is the next red flag to let me know this mysterious charge is fraudulent. With all paper work i signed absolutely nothing said anything about needing to disassemble for estimation or that it would cost. Basically they didn't see why i wanted to take it somewhere else as if they are Gods gift to collision repair and just wanted to slap any charge or anything they could for me wanting to take it somewhere else. TOTAL RIP OFF more

they are a good place to take your ford if it needs fixing because they represent the company so they know what to do with the care if it goes wrong. i had mine under a warantee so everything worked out well for me. the sport trac of mine has not gone woring with its suspension since i have gone there so the service works. more

The best part? The people are helpful, honest, and kind. My favorite part? The guy (or gal) who actually did the work on your car records a tape that they then leave in your tape deck, so you can hear directly from them what they found and what they did. Incredibly powerful. It's a bit pricey, but I've never had to come back for a second fix on anything, so I count it well worth it. more