Barneys New York

I purchased someone a gift for Christmas. After almost 50 minutes on the phone and speaking with 2 sales people and a manager and being told that most people buy things only to wear them and return them and I should check policies at other stores. After explaining they will never see another penny from me the manager agreed to offer a store credit. I was then transferred to a sales person who then passed me off to yet another sales person. I will never shop there again. I have shopped at Nordstroms for 20 years and never had anything like this ever happen. I've never bought anyone a gift and been told they are then stuck with it or spent that much time explaining myself when I spent a substantial amount of money at a high end store and trust me I won't be doing that again, not at Barney's. more

With such a distinguished history, one's expectations for Barney's should be high. Sadly these expectations are not met at the Seattle store. Pretentiousness, flavored with incompetence, is no recipe for a high end retailer. Save yourself the frustration, go to David Lawrence or Mario's if ultra-luxe is your thing, otherwise cross the street to Nordstroms and enjoy the benefits of excellent customer service. more

The staff is rude and incompetent, and they treat you like you are there to help them. There is a decent selection of higher end apparel, but I would rather take my business elsewhere. I will never shop here again and suggest they change their staff before no one else does either. Pros: none Cons: NO CUSTOMER SERVICE AND STAFF IS RUDE TO PATRONS more

Try Nordstrom for ourstanding customer service, quality and selection. Barney's is too difficult to get a personal experience. more

Barney's New York in downtown Seattle has a great, wide selection of designer clothing, shoes, and accessories from brands such as Balenciaga, Juicy Couture, Marc Jacobs, Prada, Seven for All Mankind, True Religion. They were the first store in Seattle to offer Balenciaga and now Nordstrom has followed suit. Barney's is a great place to buy your designer clothing, shoes, and accessories. The only bad thing about Barney's is that their is a lack of good customer service, which is better displayed at David Lawrence or even Nordstrom. more

I love shopping here. The salespeople are friendly and selection is eclectic. I can find formal dresses for the Holidays and hip jeans and tops for a night out. There?s also a nice cosmetics section, with plenty of people to help you find the right colors. What a relief to find such great shopping in Seattle! Pros: Amazing clothes and service. Cons: Sometimes limited in sizes and selection. more

no class... Of course they have the requisite designer labels, and if you're looking for jeans and t-shirts - fine - if you want quality apparel with professional service? forget it. Their alterations services are ridiculous for a store that pretends to be high end, if you can't cut a suit - don't sell it. If you're looking for a tea party, as it seems some Seattle shoppers are, Barneys may do, otherwise go to one of the other men's stores near by. Pros: labels Cons: alterations, service more

i adore barneys. the clothes, the shoes, the cosmentics, the handbags.....it's a fantasy. which is why i am so disappointed that the staff i have dealt with in the women's clothing section are absolutely awful. not helpful, very rude individuals. which is quite unfortunate, since their clothing is fabulous. the rest of the staff i have worked with, in cosmetics and in the men's department are fantastic. too bad about the rest of them. they should realize there's no need to get uber-pretentious about everything. we live in seattle, for god's sake. Pros: unique merchandise, high quality product Cons: some horrible staff more