Balboa Travel

The company I work for has used Balboa for over 10 years. I am so grateful that we have access to their incredible 24/7 service. This is not a massive, faceless call center. The agents build a rapport with their customers and truly care. In the past 5 days I have had significant delays on 4 out of 4 flights. Balboa's agents somehow had me protected on new flights before the airline did! Last night I was able to call them and get a hotel after (again) misconnecting and avoided standing in a several hundred person line at O'Hare. I was also in San Antonio during yesterday's bomb scare/evacuation and my company was alerted and I received a call to see if I was ok or needed anything. Earlier this year I needed to travel to London. The agent mentioned that if I stayed one additional day, my airfare would drop over $700. Not many places provide this level of service! I have booked personal travel direct with the airline or on the web in the past trying to save money, but after standing in long lines and being on perpetual phone hold when things go awry or help is needed - we now book all our travel via Balboa. It is well worth the small fee. more

Good: Agents are friendly and professional. Bad: In 2011: Twice when I had to change a flight their price was $1000 more than the airline. A fee is acceptable, but $1000 on top of the airline's fee for changing. Twice they were unable to make a hotel reservation. The locations were in industrialized nations, not 3rd world countries. We use an agency so that we don't have to stop what we're doing.. Improvements: Be able to book a hotel in a foriegn land. If I am able to do it a travel agency certainly should be able to. Stop ripping off the company I work for. They get a lot of business from my company. Over 500 bookings per year. They are adding to our overhead which effects peoples jobs and the economy of San Diego and the U.S.A.. more

this is local business which have a great online site. Benefits of using include: * Access to low cost, fully refundable fares * Can be used by a traveler or travel preparer * Secure reservations * Ease and convenience * Available 24 hours a day, 7 days a week * Seat maps show seating configuration and allow reservation of seat assignment * Can update traveler profile * Up to date information they have great travel tool to prepare you to the whole trip including maps, city information and weather information etc. it is great help when you try to find those more