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Associa EMB Management - Bellevue, WA - Reviews page 1 - Judysbook

Associa EMB Management

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13208 NE 20th St 400
Bellevue, WA 98005
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(425) 452-7330
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Best

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Worst

Really poor customer service, at least by one of their staff members- Barrie. Does not seem willing to answer questions, have sound communication skills, or even polite. It make...

Shadow hawk #1 12/31/2015

I paid EMB in full when they hired a collection agency 5/14/15 $2278 on 7/30/2015 their lawyer placed a lien on my property saying they didn't receive the money BS more

EMB Management Sucks! 9/20/2014

We have lived in a community in Harbour Pointe, Washington for nearly 6 years. When we moved in to our Condominium community our home owners association (HOA) used another property management firm to oversee the property. Our ex-president and now an ex-resident proposed that we (our community) were being charged way too much by our property management company. The HOA deliberated for some time and decided to change to EMB Management of Bellevue, WA. It seemed okay in the beginning, but when an issue came up that needed attention, the representative, LJ Richards turned a deaf ear. We have had EMB overseeing our community for 4 years now. It has now become a precedent that if an issue should arise, we need to contact LJ Richards via email or phone and ask her to correct it. I will give some examples of LJ’s shortcomings in the paragraphs below, and then you may decide for yourself. Our HOA purchased a great deal of new mulch to help beautify our landscaping somewhat. Many of the residents here volunteered to distribute the new soil media throughout the property. I must say that it looked marvelous! I was sitting on my porch a week later and saw some young men (age 9 to 15 years) playing army with plastic nerf guns. Unfortunately, the youths were running through our newly replaced landscaping material. They trampled many of the plants and pulled branches off of the ornamental trees to use as camouflage. I also saw one of the boys deliberately jump up and down on one of the sprinkler heads. I went out and asked the boys to play elsewhere and they left, but my wife said they were back doing the same thing the next day while I was at work. I was in my home when I saw LJ Richards drive up one morning. I met her at her vehicle and shared my concern with her. In our brief meeting I explained what had occurred and showed her the damage the kids had done. I asked for her opinion in the matter and she quickly agreed with me and told me that what the kids were doing was destruction of property. I asked her i more

Watch your bank balance! 4/20/2012

I wish there was a way to leave negative stars. This company has "managed" our HOA for more than ten years. They've burned through our money and our community looks like a Calcutta Slum. Nearly a quarter-of-a million dollars has been pumped from our bank account into the coffers of EMB. We have nothing to show for it but obtuse reports and a near-bankrupt organization. We canned them and hope that no one else makes the mistake of bringing this clown-car to their neighborhood. more
Owner response
Owner response 11/8/2012
Hello Lew, I am Stephanie with Associa headquarters – EMB Management is one of our local branches in your area. Thanks for leaving your comments, and we are sorry to hear of your concerns. If you would like to discuss this matter further, please feel free to e-mail customerservice@associaonline.com with a number where you can best be reached, and we will ensure that an executive speaks with you soon.
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Additional information

  • Hours:

    Mon-Fri 9am-5pm
  • Neighborhoods:

    West Bellevue, Wilburton

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