Debbie - Last week I spent over $400 (four hundred dollars) to have my hair cut and colored by you. I spent a further $230 (two hundred and thirty dollars) on Kerastase products recommended by you.
I called this week to explain to you that I was unhappy that my supposedly blonde hair was a vivid shade of orange. Imagine my surprise and disappointment when you made no attempt to see the resultant hair color for yourself or any effort to try to make things right.
You told me you were not a magician and that this was part of the process of getting to my desired blonde shade in a few months time - basically, I just had to deal with it until my next appointment.
For the record my natural hair color is a light brown, I have highlighted it for most of my adult life and it is relatively fine in texture. Having read your responses to previous reviews I am sure that you will lay the blame at my door and claim that my hair was in ""terrible"" condition. If not having virgin hair is a crime, then call me guilty. But like most of the population with fine, colored hair, my crime is nothing more than having dry hair - a problem not insurmountable to any other hairdresser I have ever visited.
I spent seven (7!) hours in your salon that day (add in the cost of the sitter looking after my children all day and this was a very expensive day at the salon!) so forgive me if I expected a little more follow through on customer service when I was not happy with the end result.
I also find it unethical that you are ""shilling"" for good reviews by offering monetary incentives - a $25 discount for future services - to clients who write nice online reviews of your salon.
Good online reviews lead me to your door, as I'm sure they have influenced many of your customers. It is disillusioning to discover that these testimonials may not be quite as genuine as I had first believed.
I write this review in the spirit of constructive criticism and hope it is received that way.
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