A-1 Appliance Co.

4.5
101 reviews
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id: 27721553
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5410 Harding Rd
Nashville, TN 37205

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(615) 352-5174
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Reviews
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( 12 )

Best

Thanks Dennis. Excellent customer service.

Worst

This was probably one of the worst experiences I've had with a service company. They were unable to order parts in a timely manner, what was supposed to take a couple of days turn...

Appliance Parts 5/21/2012

Thanks Dennis. Excellent customer service. more
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paid money for nothing!!! 5/16/2012

Beware! They charged me $120 for doing nothing! \r \r I scheduled service online, and they called to confirm the appointment twice. The tech came out and was at my home for 15 mins. The repairs that were needed were going to cost more then buying a washing machine, so I asked him what I owed him for coming out. I expected to pay something, but $120!!!!! This charge was not listed on their website, nor was I told about it when the appointment was confirmed! I guess I'm not going to be so trusting in the future and ask what the charges will be upfront. more
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Great Service! 4/26/2012

I have never posted a review on citysearch before, but I just had to write and say how impressed I was with the customer service in the Service department at A-1. Dave came out to my house twice, both times at the beginning of his 2-hour window which seems to never happen anymore. He had to order parts for my refrigerator, so he was only able to give me a temporary fix. But only 2 days later he was back out with the part and did a great job fixing my refrigerator. He was very polite the whole time as my 2 small children ran around the house probably driving him crazy. :) I will definitely be calling them again in the future for any repairs I might need and plan to shop there when I'm in the market for some new appliances. I highly recommend them and want to give a special thanks to Dave for being so great! more
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They made things right! 1/4/2012

I think in today's big-box, digital world, the concept of customer service and satisfaction is way too often forgotten. A-1 has made me think differently. They went out of their way, above and beyond to make things right. I received a personal call from the President of A-1 to fix a problem I had. You don't get that from the big-box chains. You don't get that from e-commerce. You get that from local retailers and local service providers that truly care about their customers. A-1 has proven to me they do truly care. That garners praise in my books. more
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I would never shop with them again. 11/8/2011

I purchased a new dishwasher, and paid $125 to have it installed. in the installation process, the tech accidentally disconnected the garbage disposal. when I finally figured out what had happened, I called A1, and asked them to come fix it. They told me that it wasn't possible, that the tech said he hadn't touched the garbage disposal. I pulled the dishwasher out myself, and I was correct, he disconnected the garbage disposal. I wasted four hours dealing with this. I asked my person at A1 for the $125 back I paid for the installation, since I had to resinstall it myself. he said he'd talk with the manager, and get back to me. he never got back to me. As for the reply to Christine from the president of A1, I did contact A1, and they ignored me. you decide if you want to work with this company. more
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Very happy with my purchase 6/20/2011

Tom...... Thank you soooo much for filling out and mailing my rebate forms.....I really do appreciate your effort. Also, thank you for always helping me buy my appliances......you are so honest and knowledgeable and I rely on you to tell me what to get. I really do like the Bosch and very glad that I bought that brand. I always recommend A-1 to friends and add your name too. See you next time! more
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really prompt 5/16/2011

I just used A-1 Appliance for a dishwasher repair on a listing of mine and am extremely impressed! The service department was really prompt about returning my calls and they had people out within a day and here is the shocker; the service guys showed up when they said the would! They made very clear notes about the issue and also were great about calling and me with a price in advance so that I could make arrangements for payment easily. All in all, I can't say on price if they are the most inexpensive but their service and quality of technicians are excellent and in the long term that's worth a lot. more
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You save yourself a lot of headaches by staying away 5/14/2011

This is an awful company. I was new to Nashville and paid for three different repairs in my home. They broke every single piece of equipment they worked on and refused to acknowledge it. A little problem with your equipment turns into a huge headache after they work on it. They exchange pieces that are working perfectly and in the process loose screws, damage other parts - I had no idea how bad it could be. After talking to some of my friends I was told that they do not let A1 into their home. more
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Very helpful 5/12/2011

Very helpful and reasonable. more
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wonderful! 4/7/2011

Dave is wonderful! more
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Tim and Dwight did a great job 3/31/2011

Tim and Dwight did a great job. I enjoyed talking with them; they explained everything to me about the washer. more
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very professional 3/30/2011

I was pleased with my Sub-Zero refrigerator and your delivery/setup men. They were very professional and nice. Good job! more
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Keep up the good work 3/28/2011

My employer offers thanks for the professional job that Tim and David did at his home. He was very pleased with the work they performed during the installation of his appliances. Keep up the good work! more
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very courteous 3/25/2011

I want to highly praise your staff. They were very courteous and clean. more
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extremely pleasant. 3/23/2011

Thank you for being very courteous and extremely pleasant. more
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excellent service 3/21/2011

I wanted to inform you of the excellent service provided by Dave. A couple of weeks ago he repaired my stove, and recently I had some follow-up questions. I left a message at the service counter and he returned my phone call with very good customer service. Unfortunately, quality service does not seem to be an integral part of many businesses, and it is not often I have the opportunity to recognize it. I hope A1 considers Dave a valuable employee and recognizes him for his quality service. more
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Tim is professional 3/17/2011

Tim is professional in every area and maintains a level of service that is an excellent example for A-1 Appliance. more
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deliver my next purchase 3/15/2011

Dwight and Tim were “A-1” delivery men and I want them to deliver my next purchase from A-1. more
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faith in our young people 3/11/2011

Dave is a nice, polite gentleman. I am glad to know A-1 has faith in our young people. more
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Owner Message

  • A1 Appliance is a family-owned Appliances, Refrigeration, Laundry, Washers, Dryers, Ovens, Ranges, and Dishwashers store based in Nashville, TN. Since 1982, A1 Appliance has served customers in Nashville, Brentwood, Franklin, Green Hills, Bellevue, Goodlettsville, Murfreesboro, Hendersonville, Gallatin, Mount Juliet and Portland dedicated to offering top notch customer service on Appliances, Refrigeration, Laundry, Washers, Dryers, Ovens, Ranges, and Dishwashers along with the latest and greatest products for the home.

Additional information
  • Hours: sunday: 11:00-18:00, monday: 09:00-19:00, tuesday: 09:00-19:00, wednesday: 09:00-19:00, thursday: 09:00-19:00, friday: 09:00-19:00, saturday: 09:00-18:00
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