soccernucleus.com

Stole my money. Ignored my calls. I have never encountered such poor customer service in my life! Mike sent me the wrong jersey twice, after which I became frustrated and decided to purchase from another site. Before I did so, I secured a promise from Mike that he would issue a full refund for the double wrong order. I shipped them back to him, and now six months later still have not seen a penny of the promised refund. I sent several polite emails, texts, phone messages, most of which he blatantly ignored. I filed a complaint with the Better Business Bureau, which then sent him a letter, which he also ignored. What kind of business guy just drops off the face of the earth and never completes the transaction? One that will never get my business again. I have wasted valuable time, energy, and money in a process that should have been quite simple (it took 2 days total with the other site). Don't waste your time and money with Mike. I don't know what kind of operation he is running over there, but it is anything but professional and is, in my case, criminal. more

Mike is a genuine guy, but genuinely in over his head. I had two experiences with Soccer Nucleus. The first was fine, no issues, got the jersey I ordered without a problem. However, my folks were supposed to have ordered me the jersey for Christmas, but couldn't get through to Mike on the phone or via email, and were very skittish about ordering, so I did it myself. Although, as I said I received the jersey, perhaps I should have listened to them. My wife ordered a second jersey for me for Christmas and the wrong jersey was sent. I sent a couple emails to Mike trying to arrange for a return, but none were answered. I tried to contact him via phone and amazingly he picked up. We had a nice conversation wherein he acknowleged his issues and promised they would be addressed going forward. He immediately emailed me a FedEx return label and I shipped back the jersey for an exchange. Several days later my wife's credit card was refunded, which I thought was odd (but telling), considering that I was expecting to still receive the correct jersey. I emailed him about this, to no avail. Another week went buy with no contact from Mike and no jersey. I finally sent him another email indicating that I was a soccer blogger in the area and might have to resort to writing about my experience if I didn't get a resolution. Well, that did the trick and Mike responded immediately, saying the jersey I wanted was not available. That's it, ho other comments. So 1. he sent the wrong jersey in the first place rather than contact me, assuming I would just accept it instead of the one I wanted, and then 2. Still didn't acknowledge the problem until I threatened to make it public knowledge. Not cool. I told him I wanted him to be successful, being a local business that seemed to offer fairly hard-to-find jerseys, but if he can't deliver on what he promises better than this, then it's simply the soccer jersey equivalent of vaporware (vaporwear??) more

After searching and searching online to find a Messi Jersey for each of my two sons (6 and 8) I thought I had finally found them. I was looking forward to seeing the look on their faces when they opened them up on Christmas morning. After several days had gone by and I did not receive shipment information I attempted to call the company as well as email. I got no answer or response to either attempt. I have now placed a call with the credit card company and reported this business. My credit card company told me soccer nucleus had cancelled my charge 2 days ago. One can assume they were out of Messi jersey but never notified me! The charge is still pending on my account. Have to wait another 3 days to be sure it comes off. Dont not order from this place!!! more

Shipped me the wrong jersey. I contacted him and he said just send back the incorrect jersey, he'll pay reimburse me for shipping it back, and he'll send me a new one. He did send a replacement out after he received the incorrect one back, but then did NOT reimburse me for return shipping! I emailed him at least 5 times on this manner. All of a sudden, no responses at all after he was fairly responsive before. VERY UNPROFESSIONAL. Does NOT keep his promises. Poor customer service, so I advise you to shop elsewhere. more

I can't tell you the quality of their product because over a month later I still haven't received my shipment. They will not respond to emails and my patience is shot. I won't ever look here again. more

I signed up for citysearch only to write a review about this horrible store, that's how mad I am at them. \r \r I bought a jersey online a couple weeks ago, I received the confirmation email and saw the charge as pending on my credit card. A few days passed, the charge remained pending, never went through. Suddenly one day, the charge wasn't there. They dropped the order without explanation. \r \r I emailed them and called them several times to find out why they stopped the order without a reason, and never heard from them. They didn't reply to my email, nobody every picks up at the phone number listed on the website, and they don't get back to you when you leave a message. All in all, I have NOTHING POSITIVE to say about these guys. Just terrible. more

Every internet company should be this awesome! I received my order within 2 days of placing the order. I ordered the wrong size, called and spoke with Mike and he was so helpful in explaining how I could go about exchanging the jersey for the correct size! To my knowledge this is the only company that accepts exchanges for sizes and ships orders so quickly! Fantastic, wonderful, nice all wrapped up in one place.........Soccer Nucleus! We are a big soccer town and I have told ALL of my friends about this AWESOME company! Dont waste your time with the other internet companies, trust me! more

get your jerseys here. seriously, these guys are pretty good. most shipping time is within three to four business days. jerseys are authentic. had one snag that involved a jersey they were out of and i ended up getting the wrong jersey. (i was looking for older out of stock/print jerseys) they were really cool. they looked in their warehouse to see if they had anything that i was looking for. they were quick to answer my questions about return policy. in the end i got a real sweet barcelona jersey. they told me to keep the mistake jersey which i will be gifting. i recommend soccernucleus to anyone who has a jersey fetish. especially if you live in chicago. more

Great products, great communication. Prices are amazing! Ive purchased 2 products from this store and both have been spectacular. more

I just recently order my Holland Jersey and I received it exactly when I was supposed to, but the size I ordered was to big. I contacted Mike, and he stated that it would not be a problem, just send it back and I will exchange it. I was very happy with the jersey, but overall with the service. Thanks Mike. more

So I originally called Mike at Soccer Nucleus and he seemed nice and helpful until I ordered my Jersey. I ordered it 2 day shipping and paid 17 extra bucks for it so I could receive in time as an anniversary gift. When I never received any tracking information, I called him 3 times and emailed twice and never got an answer until I threatened to call my credit card company and report fraud. I was replied with a mean and condescending message telling me I was impatient and that the shipment was delayed and they had to do ground shipping. I was never refunded the 2 day shipping fee and still haven't received the Jersey now 2 weeks later. I don't see why I would want it now since it's too late to be an anniversary gift, but I've already been charged for it and it's impossible to get a hold of this jerk to figure out what's going on. He doesn't deliver on promise and there's not even a simple apology for it. Cons: Never received my Jersey more

Wow!! What great customer service. Mike was really nice through out the whole transaction. He told my son's Barcelona with Messi and #10 on the back would be before my son's birthday and it was. That jersey was so hard to find and he had it. You made my son's birthday 1,000 times better. He is so happy!! I would love everyone to feel confident and buy from this store. You are awesome Mike!!! more

This is simple....\r \r I needed a World Cup Mexico Away jersey to wear to a game. I couldn't find it anywere!!! All the shops had sold out of them in my area. My best friend Karl recommended Soccer Nucleus to me, so i gave it a try. Yeah, the website was a bit sketchy, but i was completely satifsfied with my purchase. I ordered 2 Mexico jerseys in two different sizes. Both jerseys were of great quality. They were delivered to me as expected, which was excellent. I'm definitely looking forward for my next purchase, absolutely. \r Pros: Great Customer Service, Prompt Delivery, High Quality. more

Mike was great in responding to my emails as i was skeptical after reading some bad reviews. He answered all my questions and concerns. The jersey is great and good quality! the only downfall was that it didnt arrive within the 2 days as I paid for. I did order it last minute as another website had failed to deliver.\r \r All in all, i would order again for sure! Pros: great jersey Cons: didnt receive it before christmas more

Working with Mike was fantastic. Not only did I receive this Christmas gift in a timely fashion, but when I needed to exchange it, I had no problems, even though my jersey had a printed name and number on it. He was very easy to reach via both phone and e mail, and I received my new jersey in a timely fashion as well. The next soccer jersey I order will come from soccernucleus, and I am sending my European and American soccer fanatics like me to his site as well!!! Thank you again Mike!! Pros: Best online customer service!! more

I ordered a soccer jersey from this company and since it didn't come in on time before i left the country, i was able to receive another one for free and sent to Brasil where I was headed. It was great service. Pros: I ordered a soccer jersey from this company more

I was very happy with my soccer nucleaus purchase. The jersey was good quality and the customer service was better than I would expect to get any where. I had some questions regarding my order and my questions were addressed quickly by a real person instead of a machine. If you are looking for a soccer jersey this is the way to go. Pros: nice product good customer service more

I have done countless hours of research to find the best online soccer shop, I think I have found it with soccernucleus. They have many special edition jersey's that sell out around the world almost immediately. I spent months looking for AC Milan & Liverpool jersey's with Champions League trophy patches with no luck, weren't available on UK or Italian sites. Finally I stumbled on soccernucleus, they had it all. The guy that runs it, Mike, has given me unmatched customer service. It is a pleasure to speak with someone that has the authority and knowledge to answer all questions and needs. It seems like Mike goes the extra mile to find the hard to find items. I have had a lot of trouble getting the runaround from the big name online soccer shop. Soccernucleus is about as honest and thorough a place there is to buy soccer jerseys online. Pros: Great Selection/ Great Customer Service more

The customer service was fantastic (Mike) the man who handled my order was very quick and very polite about the order and made it a order I will never forget. He offered to put a name on my jersey for free, and of one of Germany's greatest players!!! \r \r This customer service combined with thier outstanding selection will ensure I do all of my shopping here from now on! \r \r This website also has all the jerseys right now that are on backorder on other sites til mid January, but my germany 2010/2011 will be here in 2 days!\r \r I highly recommend this site for all of your soccer jersey shopping. Pros: Great customer service very responsive more

Ordered a Barcelona Messi jersey for an big 9 year old fan for Christmas. Website showed all youth sizes available - but none were available. Got distracted by other Christmas details and when I checked back 5 days later - no action on my order. No email, correspondence or otherwise. Got worried, emailed Mike - here is his reply: "" Tim, It will ship out today. Got one left and it's coming your way. I will upgrade the shipping so that you get it by Christmas for sure. Mike "" Not sure why he felt the need to blow smoke when there was no jersey available, but needless to say - he could not deliver. This is particularly galling because he could have just admitted he could not fill the order and I would have tried elsewhere. And so day after Christmas, Mike comes back with this terrific offer: "" Tim, Miscounted the jersey we had. When we get some in stock again, I can offer you 20%. The barcelona has totally sold out. We do have the new Argentina as an option. I apologize for the inconvenience. Mike "" Wow, disappointed 9 year old son, but hey 20% off. Wonder how that will work out.. Maybe 20% off another non-existent jersey? Or perhaps getting charged full price and having to chase it around. Stay far away, go reputable - this place is clearly some dude with a laptop and extra space in his garage. Cons: Website doesnt accurately reflect inventory, cant deliver more