I felt so strongly about this issue I felt I needed to let others know that Performance Toyota has a true unsung hero working amongst their team. Without going into a long draw out story, I would just like to say that because of Bruce's (Service Manager) efforts not only am I still a Toyota customer. After my recent ordeal I was done with Toyota as well as Performance.\r
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Bruce's quick action and what I felt was genuine care of my needs made a terrible situation work out ok. Not only did he save me as a customer. I recently bought a new Toyota 4 Runner. Had it not been for Bruce's handling of my situation, I'd be driving another mfg car and it would not have been a Toyota.\r
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My hats off to Bruce and his exceptional customer service in taking a bad situation and making it a positive. He deserves to be commended.
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