This was out first experience with a groomer - I made an appointment for my 2 lb dog almost 2 weeks in advance - over 5 hours later she was ready!!! 5 hours for a 2lb dog with an Appointment!!!!?????!!!! No way this is normal! No way does it take over 5 hours to groom 2lb dog - did I mention we had an appt too!!!!? I will never return here for my dog to sit in a kennel for 5 hours just to get a hair cut! Hire more help or don't take on more than you can or do the dogs with the appts FIRST!
Cons: poor time management
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