We dined at their Dale Mabry site in Tampa. A quick review is great food, ruined by terrible service. After being seated, we had to wait 15 minutes before anyone came over and gave us a menu. The lighting is by very small kerosine lamps. It was so dark that people were using the lights from their cell phones to read the menu. Our first course was a lobster bisque. It took over 20 minutes to arrive. We had to ask that the water glasses be filled and when I asked what a particular plate was in front of me, I was told that it was a bread plate. I then said could we have some bread, so I could use the plate! The main course was great, if you like eating in the dark. The poor service was so stressful that we could not enjoy the meal, one which was not cheap. We were so disgusted that we skipped dessert. After paying the bill, we left. No one thanked us or even said good-bye. If they paid as much attention to the customer as they did in the preparation of the food, they would have a great place to eat. Dining out should be a pleasant experience from the moment you arrive to the time you leave. This was not! There are too many equally as good places to get a great meal that I would not recommend this place. Life is too short to have a bad dining experience.
Pros: Food
Cons: Service, Ambience
more