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Toyota of Bedford Service Department

5.0
170 reviews
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id: 29760124
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18151 Rockside Road
Bedford, OH 44146

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(440) 439-8600
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Auto Repair & Service

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Automotive

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Toyota of Bedford Service Department - Bedford, OH
Reviews
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Best

Salesperson - Max - was a good guy. As far from the stereotypical car salesman as you can get. I have no complaints.

Worst

So drove almost 3 hours to look at a car at his place. Had a few things that I was unsure of because the car had been modified by the previous owner. Talked out a price and put ...

Bunch of crooks 10/6/2011

So drove almost 3 hours to look at a car at his place. Had a few things that I was unsure of because the car had been modified by the previous owner. Talked out a price and put down a deposit at close on a Sunday. Was told take my time and let them know when I can. Call the salesman back on Tuesday telling him to start the paperwork and I would take the car. Don't hear back by Thursday after work so I call and my salesman is out till the weekend. Kinda upset but whatever, just wish he had informed me beforehand. Transfer me to finance and he checks into it and comes back telling me they sold the car to someone else because I did not get back with them. I inform him I talked to the salesman on Tuesday and had been told to take my time and with looking at the parts. What a bunch of crooks? Who sells a car that has a deposit on it and the price had already been negotiated and then the manager even recounts that he said I could take my time looking into it. Only good thing was they are refunding my deposit. I would never recommend anyone deal with these people. more
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Very professional dealership 8/5/2011

The process overall was very smooth. Terrific assistance in reviewing options on the RAV4. A very professional dealership. Everyone that talked with me was courteous and well informed. I liked the transparency of the process. Again, I want to say that Myles was really super. more
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Fast and easy purchase 8/3/2011

It was a fast and easy purchase. The people I spoke to explained all the details involved in my lease very well. more
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Enjoyed the dealer 8/1/2011

I enjoyed the dealer's willingness to locate my model/color preference. more
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Fast service 7/28/2011

Fast service. more
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Willing to work with you 7/27/2011

THE ENTIRE STAFF I MET WAS WILLING TO WORK WITH ME ON THE PURCHASE. more
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Above my expectations 7/26/2011

Straight forward, took all my needs into consideration, met them, even above my expectations. more
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The staff at Bedford is excellent 7/21/2011

Brian was great. He was enthusiastic and took the time with us that we needed. His knowledge of the Rav4 was excellent. We used the Costco purchasing program, which was handled very well by the Bedford Toyota staff. This was the first car buying experience that I've had that was flawless from the test drive through the final paperwork. The staff at Bedford is excellent. Will recommend to others. I liked the willingness to perform a dealer swap for the specific vehicle we wanted. more
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A superb communicator, knowledgeable, funny, and never pushy 7/20/2011

Max was among the best salespersons I've encountered in nearly 40 years of buying and leasing vehicles. He was a superb communicator, knowledgeable, funny, never pushy, and never gave the feeling he was out for money as opposed to our needs. He negotiated a fair price. He should be commended. Mr. Rodriguez was also excellent. He knew we wanted to get going and he did his job efficiently and thoroughly. He too was friendly and likeable. more
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Enjoyed the personal attention 6/14/2011

I enjoyed the personal attention that everyone gave me. From Myles, Mark, the business manager (I forgot his name, oops) and the entire dealership, were simply just marvelous. I could have stayed overnight. The entire experience was very welcoming. Mark, the assistant service manager, is fantastic! He treats me like family. He is always courteous. He also sends me emails for coupons and calls me if he thinks I forgot a scheduled maintenance. Bedford Toyota is so great that they make me want to work there (smile). more
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Simple and straightforward 6/9/2011

The salesman, Peter, was very easy to communicate with and I did not experience the usual annoyance and aggravation you typically have when dealing with a car salesman. It was simple and straightforward. Definitely not the usual stuff when attempting to purchase a car which, as a matter of fact, I did experience at Motorcars Toyota in Cleveland Heights OH. more
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Andrew was excellent 6/8/2011

Our salesman, Andrew was excellent. From the time we walked in he was very attentive and caring to our needs and was very professional. He made leasing our Camry a very pleasant experience. I would highly recommend him to all my relatives and friends. Andrew worked with us to give us the best deal he could. We were very pleased with him and also the man who did the financing for us was excellent also. more
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Friendly group 6/7/2011

Friendly group. Handled a very crowded store professionally. Steve was an excellent sales person and proved to have my best interest in mind. more
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I got a good deal 6/2/2011

I was easy... I did my research so knew what I wanted and what I thought I should pay. I feel I got a good deal and it was done without difficulty. Dealership made the process easy without a lot of back and forth. more
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A pleasure to work with 5/31/2011

My salesperson, Sandy, was a pleasure to work with. I hope that I can acquire my next Toyota from her as well. more
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GREAT JOB 5/26/2011

This was the BEST experience I have EVER had in purchasing a car!!! Our sales man, Peter, was exceptional!!! We have recommended him to many friends. GREAT JOB! more
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Always understanding 5/23/2011

They are always understanding of my descriptions of my problems. In every case when I have brought my two cars in, the techs have always figured out the problems. They do everything right the first time. more
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They worked around my schedule 5/19/2011

They worked around my schedule to fit me in for an appointment. more
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Friendliness 5/17/2011

I appreciate the clarity and ease of the process. Friendliness of the personnel. Dealt with in a professional manner. Salesperson was very patient with me as I selected my car. Car in perfect condition when I received it. more
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I was amazed 5/13/2011

This is my first brand new car and I was amazed at all confidence Toyota of Bedford and Nick, my salesman, gave me. I do not ever want to purchase another car unless it's from them!!! This is the best vehicle I have ever drove and the price I am paying for it is unbelievable. The best group of sales members I could ever ask for. Nick is amazing and has the most confidence in his job. more
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Owner Message

  • Our service, parts and collision locations remain open with enhanced protocols to comply with COVID-19 changes. Contact us for help with your vehicle's routine maintenance from our factory-trained technicians.

Additional information
  • Hours: monday: 07:30-18:00, tuesday: 07:30-18:00, wednesday: 07:30-18:00, thursday: 07:30-18:00, friday: 07:30-18:00, saturday: 08:00-17:00
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