The Spa

I booked an appointment here when I was 7 months pregnant as I had been a regular customer. I was booked for a bikini wax. When I happened to mention in conversation at the front desk that I was having "contractions", I was told 30 min later (after waiting in the lounge) that "they" did not feel comfortable doing the service. Well, I KNOW that the girl (jackie) at the front desk made this decision with a great deal of ignorance and stupidity. Maybe instead of going to "front desk school " she should have actually attended college .You all know the term "braxton Hicks"- ie FALSE contractions!!! (and I gave birth 2 1/2 months later). She actually thought I was having the baby at that moment !! Well this is not the first time I have been treated like this ! In retrospect, I should actually thank them- i have found 2 other wonderful spas that actually appreciate a good paying customer! When I relayed this story, they actually stated that many of their customers had experienced similiar situations- BAD customer service ! Do yourself a big favor- don't go here!!! more

Amanda Was totally awesome with waxing I was skeptical and thought I would chicken out but as she's been called by many... she truly is the master waxer. Great job girlie :) I will without a doubt send people who ask your way!!! I was highly impressed by the staff and the cleanliness of this spa it was truly heaven to be there I will be going back soon and trying different services. They have my vote A++++. Thank You :) more

First of all I have to say that the massage was the best that I have ever had. After the massage I had a manicure and pedicure that was the worst that I have ever had. To start things off the water for the pedicure was so hot I could have been burned. My cuticles for both my feet and hands were hardly cut and I had horrible dry skin that really needed to be trimmed. I had to keep pointed out areas that needed to be trimmed/ The choices for the polish were horrible. You could tell that the polish had not been replaced in some time. The polish that I chose was so thick that it peeled off two days later. I chose to have a french manicure for my toes and I have to admit my sixteen year old daughter could have done a better job. I was asked if I wanted a thick or thin line and I stated more than once that I wanted a thin line to which played on def ears. I payed a lot of money for this service and I am very disappointed. Needless to say I will not recommed this spa for anything other than a massage. more

I love going to Bergamos for their facials, body treatments, and massages. The hot stone massage with deep tissue is a must!! I often get knots in my shoulder from carrying around my laptop, Mary and Trina are both amazing at working those out. In addition, you can have aromatherapy added to your massage for a full-sensory experience. Between appointments I love to lounge in the huge women's waiting room. On the weekends, it tends to be a little crowded and noisy, but on weekdays it's usually empty. It you are looking for a spa to make you feel relaxed and luxuriated, this is your place!! Pros: Ambience, Massages, Facials, Wonderful Staff, Women's Lounge Cons: Lounge can get crowded and noisy on the weekends more

Bergamos Spa Retreat of Friendswood provides a great experience!! Wonderful Amenities, relaxing environment, FABULOUS STAFF!!! Massage, Facials, Body Treatments, Nails and so much more!! I will definitely be returning and will tell all my friends!! 5 STARS!!! Pros: GREAT STAFF!! more

Bergamos in River Oaks is very lovely but could pay attention to some of the details to improve and really put the spa experience over the top. I recently had a facial there. On the good side, the reception area was nice and the receptionists fairly friendly (I arrived only a couple of minutes before my appointment, they like you to arrive 10 minutes beforehand.). I was escorted to the women's locker room which was nice and clean and pretty. What I didn't like was the lack of seating. There were no benches near the lockers which are nice to have when you're dressing/undressing. The waiting area was a nice size with comfortable seating and a selection of magazines. My facialist arrived and introduced herself then escorted me to the treatment room. My treatment room was much roomier and spacious than most days spas, very well decorated with nice wall finishes and lighting. One of the pet peeves I have about most spas is their lack of attention to the quality and comfort of the massage tables and facialist chairs. Bergamos did disappoint me here as well. The facialist chair was flat, no bolster was put under my knees nor was the chair angled to be more comfortable. Also, the chair padding was just hard - no two ways around it. My facialist did a wonderful job with two exceptions. I don't like to hold a conversation while having a treatment but I do like an occasional inquiry about my comfort or an explanation of what's coming next. Also, she made no recommendations about products I should consider buying though she did give me a couple of samples. Overall, it was a pleasant experience and I'd reccomend it to others, just not rave about it. more

Bergamos at Rive Oak is a wonderful spa with high quality. All services include nail, facial , massage are excellent.I come in to relax every two weeks . more

I had the worst facial ever. The facialist burned my face with an acid base and then burned it some more with the mask. The massage aggravated the whole experience and she was too slow to rinse with cool water. She did not apologize and did not seem to feel bad, instead she felt the need to justify her actions. I do not recommend this spa to anyone at all. The level of skill has degraded considerably. Cons: unskilled staff, too young a facialist more

I had a massage by Cheryl H. and it was the best i ever had! I highly recommend her and the spa for your spa day the whole experience was wonderful. Pros: evening apt. covered parking Cons: come 15min before apt. more

Several months ago my husband and I moved from the New England area to Houston, TX. As a surprise birthday gift to me, my husband purchased a Bergamos Spa Retreat Gift Certificate. Although I often visited a 5 Star Day Spa in Boston, I was hesitant what type of service Bergamos would offer. Upon entering the Friendswood facility, my senses were immediately immersed in the beautiful, calm setting. The Front Desk Staff greeted me by name with a smile and quickly escorted me into their woman's sitting area. I was given a warm, clean robe to change into along with some slippers and was instructed to relax. Within a few minutes my Massage Therapist entered the sitting area, greeted me again by name and a smile, and escorted me to my massage room. Again I found myself surrounded within a clean, beautiful setting including soft music, warm sheets and flowers on the bed. My Hot Stone Massage was extremely relaxing and the Therapist took special care to treat me with respect . Before I knew it the massage had ended all too soon. While checking out I mentioned to one of the desk staff that I thought my massage was a bit too short. She immediately called their customer service manager Nancy, who escorted me into another lounge area. She took the time to listen carefully to my concerns and assurred me her top priority was to maintain the happiness of her clients. Nancy's priority came through with flying colors. Her take charge personality coupled with her friendly personality, has won me over to become a faithful Bergamos customer. Thank you Bergamos for transforming this Bostonian into a Houstonian! Pros: Extremely clean, well maintained, pays attention to detail Cons: A third location would be wonderful! more

This spa is something special. Friendly and experienced staff, plus lots of great stuff to do. I had a caviar facial, hot stone massage and bikini wax. Everything was great, especially the part where I got to use the steam room. The waxing technique they use is soooo fast and last a long time. They use this special wax and for some reason it's not as painful. Finally, they had gotten a new spray tan booth that they let me try for free. The tan took 60 seconds and was perfect! This is my dream spa! more

Have been there twice so far and love the service, atmosphere and helpfulness of the staff! more

My husband and I had the pleasure of receiving a couples massage from two talented staff members and we have to say it was one of our best massages ever.And we highly recommend this place . Pros: great parking, talented staff, not overally crowded Cons: close to early more

I was in last week, I used the sauna, steam room and lounge area. I really enjoyed treating myself to a massage. My therapist name was Tien, he was very professional and I really enjoyed his relaxing massage. I will be Back. Pros: sauna/steam, staff, easy parking more

I recently had the chance to visit this place and I have to admit this is one of the best massages i've ever had.I was massaged by one of the male therapist Roy and he did wonders to help ease my back pain.And the staff was very friendly and went out of their way to make my visit pleasant and relaxing. Pros: friendly staff, good parking garage, experienced massage t more

My Mom and I went to Bergamos. We enjoyed an exfoliation under the vichey shower and massages. This spa is extremely professional. I felt so relaxed after spending a half day there! I cannot wait to go back. Pros: Relaxing Environment, Quiet, Courteous Staff Cons: None more

This was a truly wonderful experience. I loved the atmosphere and the staff was willing to help make my visit a fantastic experience. There is no other spa like it in the Houston area! Pros: peaceful, garage parking more

To keep it short and sweet, this is by far the best spa there is. Donna works wonders with the facials and Janee gives a hell of a deep tissue massage. Pros: FACIAL BY DONNA, MASSAGE BY JANEE more

It was a very unique and pleasurable experience! The faculty was very impressive; they were very knowledgeable and friendly. Bergamos is truly a spoiled gift for yourself! Pros: Prices were worth it, Relaxing, Great ammenities more

Bergamos is GREAT! I have indulged my spa addiction at top Spas in the US and around the world and I found my experience here to be on par with the best. I like to have all day spa experiences and enjoyed a wide range of Bergamos' offerings: facial, mani-pedi, massage, and body wrap. Everything was fabulous. The staff was great and the environment was luxurious. I will definitely be back! Pros: Top notch service, Atmosphere, Variety of services Cons: Can't think of any more